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Targus Versavu 3rd Gen iPad Case......

Discussion in 'iPad Accessories for iPAD 1, 2 and 3' started by KickerVY, Mar 17, 2012.

  1. KickerVY
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    KickerVY iPF Noob

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    Tried twisting it both ways but can't get the new magnets that are supposed to be inside to put this thing to sleep. Anybody else had this trouble?
  2. killashot
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    killashot iPF Noob

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    Yes,

    I have the same problem with a Belkin Pro-color folio case. Can't get the damn thing to sleep or wake up.
    But if I stick a fridge magnet about 1/3 ways down the lock unlock button , my ipad does goes to sleep/wake up automatically.
    Maybe the magnets in the cases are not strong enough? I hope it's not an ipad problem.
  3. lilman
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    lilman iPF Novice

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    Same problem with Targus Slim Case. I can get it to work if I move the front flap around a little, but it can easily slip out of perfect position and turn the iPad back on. For now I've disable smart cover in settings.
  4. packaok
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    packaok iPF Novice

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    This seems to be a recurring issue with most 3rd party iPad 3rd Generation cases. Prior to purchasing the Versavue from Best Buy last night, I had purchased a case from Invellop on Amazon. The Invellop case has a smart-cover style front and molded plastic rear. The magnets did not hold the smart cover in place, nor did it turn on / off the iPad. I requested a refund and received the following reply:

    I chose Option 3 because I really wasn't pleased with the quality of the case. I purchased the Versavue and I have opened an incident with Targus customer support about the magnets. I love the Versavue and will keep it even if they don't fix the magnet issue. However, my guess is that they will have a fix in place soon and offer a replacement.
  5. maleaco
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    maleaco iPF Novice

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    Wait so whats the problem? I dont actually comprehend
  6. KickerVY
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    KickerVY iPF Noob

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    Just figured it out, but the magnets are misaligned and the sleep function does not work with (from what I hear) a few of the Targus and a couple other brands' new iPad cases. Other than that, the case is great.
  7. xGary
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    xGary iPF Novice

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    You guys should check their Twitter @Targus_INC they said that they are aware of the problem. There will probably be some exchange option later.
  8. lowlife
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    lowlife iPad Fan

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    Their response is suspicious. If that was the full truth, the original cases would not work on the new iPad.
  9. Djdan
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    Djdan iPF Novice

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    For what it's worth, smart cover works just fine...
  10. Shezz
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    Shezz iPF Noob

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    Got this case myself. Checked their web site and it doesn't say it puts the iPad to sleeps although it has a magnet sign on the packaging :(
  11. tdrew
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    tdrew iPF Novice

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    I have the Versavue, and it puts my new iPad to sleep with no problem.

    Tom
  12. lilman
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    lilman iPF Novice

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    They probably pulled that info from the product pages after they found out. Their case comparison chart still lists magnetic on/off as a feature: http://www.targus.com/us/ipad/comparison.html
  13. killashot
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    killashot iPF Noob

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    Seems that some of the cases work, some don't. I got one that didn't work initially, went back to the store to get a replacement and it worked. The store owner said that a lot of the 3rd party iPad cases did not work on the new ipad, not just Targus/Belkin cases.

    Anyway, are the auto/sleep wake covers supposed to "snap" on tightly to the ipad? Although my cover works now with the auto wake/sleep function, it doesn't stick on tightly.
  14. demiller66
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    demiller66 iPF Noob

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    Just bought one and have the same problem. The case does not put the iPad to sleep or wake. It also doesn't stay closed.
  15. enqueue
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    enqueue iPF Noob

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    I purchased a Targus Versavu for ipad 3rd generation and it was not deep enough at the top to allow the ipad to completely lock in and the magnetic on/off feature did not work. The failure to fully lock in is very easy to see on a black ipad, it is not obvious on a white model.
    I contacted their tech support and made a warranty claim. (The magnet will not turn turn on/off the third gen ipad and the ipad will not fully lock in) Here is the response with names removed:


    "Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
    If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
    Thank you for allowing us to be of service to you.

    Thanks for contacting Targus Customer Support. I apologize for any inconvenience that you may be experiencing.

    Unfortunately we have identified an issue with the magnetic on/off feature that affects some of the Targus Cases for iPad 3rd generation.

    We are very sorry that you’re experiencing this issue - we want you to be pleased with your purchase. We will be happy to send you a tested, replacement case, however, as we are still evaluating the issue, it may take up to 6 to 8 weeks to get you a replacement product. There is no need to return your case to us.

    We would need some additional information to set this up for you.

    1. Contact phone #
    2. Copy of your receipt. You can attach this to this email thread.

    Please let me know if there is anything else that I can assist you with.

    Thanks,
    Targus Customer Support"
  16. dustrho
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    dustrho iPF Novice

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    Did you call or write their technical support? I have the same issues with mine.

    Sent from my iPad 3 (white, 64 GB, WiFi only) using iPF
  17. Lucky_Charms
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    Lucky_Charms iPF Novice

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    I had the same issue and called their support center. They are sending me a new one and are allowing me to keep my current one. Also, they let me pick a different case in their lineup so now I will have two different styles. They quoted me 5 to 6 weeks.
  18. dustrho
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    dustrho iPF Novice

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    What type of proof did you have to provide them that you own the case, just a receipt? I'll probably call them tomorrow about this.

    Sent from my iPad 3 (white, 64 GB, WiFi only) using iPF
  19. Lucky_Charms
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    Lucky_Charms iPF Novice

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    They'll tell you to email a copy of the receipt. I just took a photo of it using my iPad 3's camera. That's it.
  20. imnparadise
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    imnparadise iPF Novice

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    Yes, Targus has super customer service. My Vuscape magnetic cover would not work and they sent out replacement and I kept the bad one. They said 6-8 weeks, but received in less than a week. Just called customer service, emailed copy of receipt and it wad done. They stand behind their products.

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