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Discussion in 'iPad Help' started by sirobin, Dec 7, 2015.
When I attach my iPad (both new Air 2 and old one I get the message:
Remove iTunes completely, including everything else that comes with it, and install the software again.
Here are the instructions:
Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support
Hope that helps.
Thanks a lot for the detailed instructions -- I will try that!
I did all of that successfully, downloaded a new itunes64 and installed, now when I try to open the programme I get the message "The file itunes Library.itl cannot be opened because it was created by a newer version of itunes." The programme does not open.
I got rid of the .itl file and it seems to have created a new one. Itunes opens now, but cannot find my library.
I hope this will help:
About iTunes library files - Apple Support
If you don't see your content after you update iTunes - Apple Support