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Sound not working. Suggestions welcome

Holly

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The sound works when on the Internet but no longer works on the any of the apps eg games. Suggestions needed. What can I try first before I take it to the geniuses at the Apple Store.
 

Pinkpoison

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The sound works when on the Internet but no longer works on the any of the apps eg games. Suggestions needed. What can I try first before I take it to the geniuses at the Apple Store.
You could try a hard reset,hold down the sleep/wake button and home button at the same time until you see the apple,let go and your device will reboot.
 
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Holly

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Thank you Poison Ivy. Unfortunately, it didn't work :-(.
 

KevinJS

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Make sure you haven't accidentally hit the side switch. If you can see an orange dot, it is set to mute.
 

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