Some sort of virus or phishing thing keeps popping up

Discussion in 'iPad Help' started by nancy9901, Feb 28, 2016.

  1. nancy9901

    nancy9901
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    Hi
    Can anyone please help me. I have a grey square box that has come up on my I pad. its says " EDITED attention phone user! you have a chance to get (1) ONE exclusive reward of your choice ! please press OK to continue

    I have been on to Apple support who called me back and have done the suggested `Hard reset` and reset the internet and cleared history and website data, which worked for a few minutes but the thing is back and seems to be more immune to my continued `Hard re sets`

    Can anyone please tell me what I can do to get rid of this thing. Any help would be greatly appreciated.

    Thanks
    Nancy
     
    #1 nancy9901, Feb 28, 2016
    Last edited by a moderator: Feb 28, 2016
  2. scifan57

    scifan57
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    Try putting your iPad in airplane mode, then go to Settings>Safari>Clear History and Website Data. When you turn off airplane mode Safari should be operating normally. You could also avoid the website(s) where this pop up appears.
     
    #2 scifan57, Feb 28, 2016
    Last edited: Feb 29, 2016
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