Solution for blank pages,but too techie

[j0yful]

I e-mailed goodreader regarding PDF that turns out blank. They offered a solution but too complicated for someone like me. Someone, please explain it to me in a much simpler way. Thanks.

Here's the explanation

 

[col.bris]

I am sure we can provide a solution it is Monday 7 pm in Aus please wait until our us team wakes up lol I believe they can help and also the many experianced members on our team