So I emailed ZAGG the other day ...

Discussion in 'iPad 2 Forum' started by the_john, Mar 16, 2011.

  1. the_john
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    the_john iPad Fan

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    ... and this is what I just received in my inbox.

    [FONT=&quot]Hello John,[/FONT][FONT=&quot][/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Thank you for contacting ZAGG, where we are zealous about great gadgets! My name is Chris B. and I appreciate the opportunity to assist you.[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]In regards to your email, I apologize for the inconvenience. [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]In regards to your email, thank you for your recent invisibleSHIELD purchase for your Apple iPad 2. I understand that your invisibleSHIELD had a design flaw and that you returned your invisibleSHIELD for a refund. [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]It has been brought to our attention that our invisibleSHIELD design for the Apple iPad 2 is slightly inaccurate. The cutout for the iPad's front camera is not aligned properly and may distort your pictures. We are doing everything we can to correct this promptly for you and apologize for any inconvenience this may cause.[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Please note, we are sending the corrected design for the invisibleSHIELD for the iPad 2. This corrected design should arrive to Best Buy stores on March 17, 2011. [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]I hope this helps! Please feel free to contact me if you have any further questions or comments.[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Thank you for choosing ZAGG! We appreciate your business.[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]All the best,[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Chris B.[/FONT][FONT=&quot][/FONT]
    [FONT=&quot]Customer Service Representative
    [/FONT]
    [FONT=&quot]ZAGG Inc.
    3855 S 500 W STE C[/FONT]
    [FONT=&quot][/FONT]
    [FONT=&quot]SLC, UT 84115
    801.263.0699 (o)
    801.281.3458 (f)
    [/FONT]
    [FONT=&quot][FONT=&quot]Nasdaq Symbol: ZAGG[/FONT]
    [FONT=&quot]ZAGG.com[/FONT][/FONT]
  2. ThePhotog
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    ThePhotog iPad Fan

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    Sound like honest customer service. Being honest with the customer is a must with me.

    Sent from my iPad using iPF
  3. kctay
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    kctay iPad Fan

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    Yeah, thats nice, but do they have a back cover that works with the 3G versions yet?

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