Sealant gap in screen?

Discussion in 'iPad Help' started by Black9, May 16, 2011.

  1. Black9
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    Black9 iPF Novice

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    So when my iPad 2 is screen facing downwards and I look at on side of the screen I notice a small gap along 1 inch long that let's light break through ever so slightly as if the sealant isn't properly sealing the screen? Although I can't notice any apbacklight bleed is this a common problem and would this warrant a return?
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Several members have reported similar problems; eventually dirt will ingress. Return it....

    http://www.ipadforums.net/ipad-2-forum/26383-dirt-under-home-screen-ok.html

    Tim
  3. Black9
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    Black9 iPF Novice

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    Thanks, though the gap is not at the corner but just off centre of the lower part of the screen! Seems I'll have to take another trip to Glasgow. Will they return it, or just try to repair it?
  4. SweetPoison
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    SweetPoison iPad Legend

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    They usually don't repair but give you a new one.:)
  5. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Can't you take it to the Apple Store in Edinburgh? (that's where your profile says you are).

    As Marie says, they always give you a new one - though it may be in a plain box, which confuses some people.

    Tim

    PS make sure you back it first....
  6. Black9
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    Black9 iPF Novice

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    There's a store called cancom in Edinburgh which deal with certain apple stuff but don't do repairs or replacement, hence the reason I have to go to Glasgow. Very frustrating!

    The reason they give it to you in a plain box is because it's a re-manufactured device not a "new" one which I find very unfair. According to them they only give a new one if it's been taken back within the first 14 days. Seems pretty rubbish to me after spending all that cash on a device.
  7. Black9
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    Black9 iPF Novice

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    Only had a chance to get 1 app since I got my "new device" but yea will back it, thanks.
  8. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    All our reports show that Apple do not replace defective units with re-manufactured devices so I was wondering where your information came from?

    Tim
  9. Black9
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    Black9 iPF Novice

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    The information I have came from more than 1 Apple store staff member. Where is the info that they are replaced with new units? Are the new units sent from apple direct or can they also be exchanged in an apple store?
  10. arbor53
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    arbor53 iPad Fan

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    I took mine back today, they had none in stock but they put one on order for me, and I asked if I will get a new one or refurbished, and was told they only replace with new ones
  11. Black9
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    Black9 iPF Novice

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    When they say new, I think they mean re-manufactured. As they said the same thing to me and when I double checked if the device was "new" they said it's a factory re-manufactured model.

    According to them, the only time you get brand new, in the box iPad is if it's within the first 14 days the return takes place! Hence the reason I think it just comes in a unmarked plain box and not an official Apple iPad box.

    But if I'm wrong could someone correct me as I'll be going into apple and having a word with the manager as I recieved a reconditioned unit.....
  12. Black9
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    Black9 iPF Novice

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    Any ideas guys on whether I should be getting a brand new boxed iPad or a re-manufactured one?

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