Screen Replaced, Touch ID Not Working

Discussion in 'iPad General Discussions' started by NoBite, Aug 1, 2018.

  1. NoBite

    NoBite
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    Recently, I had a third party replace the screen on my iPad Air2. After the fact, I learned that the Home Button and screen are paired at the factory which enables Touch ID to be set up. My screen was replaced, but I apparently have my original Home Button. Touch ID is not functional, option to set up a new fingerprint is grayed out, not available. I get an error message saying the Touch ID setup is not complete. A Google search has led me to several hardware solutions that involve removing the screen and tinkering with wires and such. I am certainly not going there! I also ran across a recommendation to use DFU Mode. I have been unable to get into that mode. So, I am asking this group, has anyone else encountered this issue? If so, have you found a way to re-establish Touch ID yourself? I get that I can take the iPad to an Apple Store Genius Bar. The nearest one is 3 hours from me. Thanks for any tips!
     
  2. scifan57

    scifan57
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    Only Apple or Apple authorized repair centres can get Touch ID working after a screen replacement. Only they have the equipment to link the replacement components to get Touch ID to work. Unfortunately, since your screen was replaced by a third party repair service, Apple will no longer service it.
     
    #2 scifan57, Aug 1, 2018
    Last edited: Aug 2, 2018
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  3. Brian 244

    Brian 244
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    There is a slight chance that the home button cable wasn’t fully reinserted during the repair but that usually leads to home button not functioning at all. The odds are that the home button cable was damaged during screen replacement. There is no way to restore Touch ID at this point. Apple won’t touch it since it’s been to a third party for repair.
     
  4. NoBite

    NoBite
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    Thanks, guys. I was afraid that was the case. Hoped for another solution. You live and learn!
     

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