Safari closing while using salesforce.com

Discussion in 'iPad General Discussions' started by SearchingNZ, Jul 21, 2011.

  1. SearchingNZ
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    SearchingNZ iPF Noob

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    I am desperate to get Ipads for my office to use for our business, we have a core salesforce.com application that we use. Whenever I us it on our Ipad(v1) at home Safari flickers and just shuts down/dissapears half way through things. The Ipad behaves perfectly well on everything else.
    I have recently seen someone using Salesforce quite successfully on an Ipad2 without a hitch. Any ideas how I can sort out the issue on my Ipad ??
  2. Goober
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    Goober iPF Novice

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    We are about to implement sales force as well however I haven't tried it on the iPad yet. Have you considered getting a different browser like Terra that can identify itself as Internet explorer?
  3. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

    Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
    Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

    Tim
    Scotland
  4. jberman207
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    jberman207 iPF Noob

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    I'm having this issue too. It seems that the issue for me is when salesforce is bring up a custom written part safari crashes on the spade gen one. On my buddies iPad2 he doesnt have the same issue. I have tried clearing out all tabs in safari, and closing all programs and doing a full reboot by holding the power button and the home button until the apple comes on screen. Any help would be appreciated. I have tried other browsers but they seem to get the same result.

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