Returning my new iPad.

Discussion in 'iPad General Discussions' started by Banner, Mar 16, 2012.

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  1. Banner

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    iPF Noob

    Mar 16, 2012
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    My "new iPad" arrived today.

    I'm returning it.

    I've never in my life returned any purchase, except once a defective motherboard.

    Technically, "my" iPad is not defective (i.e., it functions as every other iPad does).

    In a real sense, however, I consider it so (defective).

    I found Safari to be unusable due to small text and image size.

    I found no means to change font or to zoom.

    I tried tapping, "de-pinching", etc.

    [I found no in-app mechanism for doing so. From the home screen, Settings->Safari offered nothing either.]

    Further, as I attempted to browse (or perform any other operation), I found myself constantly hitting the Home or on/off button.

    I also found my thumbs accidentally brushing the display (and therefore becoming UI input) as I held the device.

    These factors alone render the device almost unusable while holding it.

    [Googling found instructions for setting Safari font size - but apparently they apply only to the Mac version. If iPad Safari has this capability,

    it's absurd that relevant documentation is not available in an obvious location.]

    Temporarily giving up on browsing, I obtained the free PDF reader from the app store, and installed it and a couple of PDFs.

    I found no means of bringing up a readable Table of Contents.

    Further, reading was a painful process.

    1) I found no way to utilize the display "real estate" effectively (in either landscape or portrait).
    2) Scrolling is too slow (i.e, waiting for the screen to be redrawn after each finger flick).
    3) As mentioned above, I constantly accidentally hit a physical button or the touchscreen.

    Activities such as browsing and PDF reading are streams of constant annoyances. More attention is put into operating the device than into reading

    the article. Definitely not the experience I was looking for.

    ========= Contacting Apple =========

    Normally, if faced by a tech related "problem", I do more googling, and perhaps make a forum post.

    However, difficulty performing such basic activities, coupled with a lack of accessible, competently written documentation irked me into calling Apple Support to ask:

    A) How to adjust Safari zoom/font size, if possible.

    B) How to disable the physical buttons, if possible**.

    I had the following customer "support" experience:

    1) I understood little of what the person was saying due to his being a non-native English speaker, and failing to enunciate clearly.

    So, the following reflects that I think he said.

    2) He began by asking whether I had synced my device. This is my first iPad (and last - I won't buy another Apple product).

    Sync? There was nothing to sync.

    It's conceivable that what he should have asked was whether I had run iTunes on my computer with the iPad connected (via wire or WiFi).

    I told him that it was my first iPad. That there was nothing to sync.

    I asked whether he meant that Safari needed to be configured from the PC via iTunes, but he seemed unable to answer that question.

    3) Instead of addressing the issues, the rep wanted to have a tech support person configure my iPad remotely++.

    Is that the standard Apple tech support response? Ignore the issue and offer remote configuration as the only option?

    4) The rep then informed me that because I had not purchased additional support, there would be a fee for the service.

    Remote configuration and a fee, instead of answering my questions.

    The iPad is supposed to "come with" tech support for a short period of time.

    There was no reason at all for a remote connection.

    I was willing to use their iTunes garbageware and live with inability to simply transfer files (i.e., inability to treat the iPad file system as a USB drive).

    However, the overall experience of the iPad is quite disappointing.

    Trivial tasks become obstacles.

    Maybe there are ways to configure the iPad to change this.

    However, even if so, the lack of decent documentation (or easy access to it), and my experience with Apple support has really turned me off.


    ++When I asked details about remote configuration, he either didn't know, didn't understand me, or could not explain.

    [I suspect this is done via iTunes (which must be capable of being operated remotely). I certainly hope the iTunes program
    always presents a dialog requiring a user to authorize remote control.]

    ** To be re-enabled by a mechanism such as pressing two buttons simultaneously, say.
  2. Redneck_Randy

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    iPad Enthusiast

    Nov 29, 2011
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    Sorry your iPad didn't work out for you. I love my iPad2 and it does eveything I want it to do.
  3. Jones_jt

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    iPF Novice

    Mar 9, 2012
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    I love mine. I doubt you will get your money back.
  4. zphone

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    iPad Enthusiast

    Mar 12, 2012
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    You can always pinch to zoom. Or you could download another browser app such as Dolphin or Firefox and try those.
    As for other tasks - it is not a general purpose computer. If you don't try to do things it's not designed for then you will find that things that it is designed for work very well.
  5. col.bris

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    Staff Member

    Mar 25, 2010
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    I understand your issue however pinch works fine and it zooms without issue. The type is crystal clear far better than the ipad2 so I donot understand your problem.
  6. Seadog

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    iPad Guru

    Mar 25, 2010
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    This is either user related problems, or a troll. I feel sorry for anyone that cannot figure out the simple beauty of these devices, but that is not Apple's fault. The OP seems to be looking for fault.
  7. freebirdforever

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    iPad Ninja

    May 5, 2010
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    21 registered on this forum just to tell us...that you're not going to be using the device the forum is dedicated for? Hmm..I smell a troll in this hurr' thread.
  8. kitkat3709

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    iPad Fan

    Aug 30, 2011
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    I was one of those who did not truly appreciate the device when I bought my 1st IPad (1.). I returned it the next day. I thought it was just an overblown IPhone. It took me 8 months to tread the water again and I have never looked back. I can't wait for my new IPad (3rd gen). I use my device so much that my TV is complaining of neglect, let alone my laptop that's collecting dust.

    Sent from my iPad2 32 3G Black :)
  9. Diane B

    Diane B
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    iPad Junkie

    May 8, 2010
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    When a device is lauded as much as this one I don't believe I'd throw it in in one day LOL. i have had an ipad one for almost two years and find it has completely changed how and where I use a computer. I no longer use my laptop at all, use my PC mainly for Adobe Photoshop and Lightroom processing of raw files but still love to process some with several terrific apps on the Ipad. I sometimes do more complex spreadsheets on the PC but can access, alter, read, etc in Office suites on the Ipad. So much you can do on it. I just upgraded to the 3 today and love the upgrade which is pretty major from Ipad one. Just can't imagine someone wouldn't have investigated, checked some forums and explored the device. Too bad, this poster will miss a lot.

    As to increasing size of text in Safari-it can't be any easier. Just put two fingers on the screen and spread them out. I move the text/page around, enlarge and decrease the size of text just intuitively--its just lovely to do it. Can't imagine this person wasn't able to do it without any tutorial.
    #9 Diane B, Mar 16, 2012
    Last edited: Mar 16, 2012
  10. mdholm

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    iPad Fan

    Mar 2, 2012
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    My ex husband did the same thing. Bought an iPad, returned it the next day. I guess they aren't for everyone.
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