My "new iPad" arrived today. I'm returning it. I've never in my life returned any purchase, except once a defective motherboard. Technically, "my" iPad is not defective (i.e., it functions as every other iPad does). In a real sense, however, I consider it so (defective). I found Safari to be unusable due to small text and image size. I found no means to change font or to zoom. I tried tapping, "de-pinching", etc. [I found no in-app mechanism for doing so. From the home screen, Settings->Safari offered nothing either.] Further, as I attempted to browse (or perform any other operation), I found myself constantly hitting the Home or on/off button. I also found my thumbs accidentally brushing the display (and therefore becoming UI input) as I held the device. These factors alone render the device almost unusable while holding it. [Googling found instructions for setting Safari font size - but apparently they apply only to the Mac version. If iPad Safari has this capability, it's absurd that relevant documentation is not available in an obvious location.] Temporarily giving up on browsing, I obtained the free PDF reader from the app store, and installed it and a couple of PDFs. I found no means of bringing up a readable Table of Contents. Further, reading was a painful process. 1) I found no way to utilize the display "real estate" effectively (in either landscape or portrait). 2) Scrolling is too slow (i.e, waiting for the screen to be redrawn after each finger flick). 3) As mentioned above, I constantly accidentally hit a physical button or the touchscreen. Activities such as browsing and PDF reading are streams of constant annoyances. More attention is put into operating the device than into reading the article. Definitely not the experience I was looking for. ========= Contacting Apple ========= Normally, if faced by a tech related "problem", I do more googling, and perhaps make a forum post. However, difficulty performing such basic activities, coupled with a lack of accessible, competently written documentation irked me into calling Apple Support to ask: A) How to adjust Safari zoom/font size, if possible. B) How to disable the physical buttons, if possible**. I had the following customer "support" experience: 1) I understood little of what the person was saying due to his being a non-native English speaker, and failing to enunciate clearly. So, the following reflects that I think he said. 2) He began by asking whether I had synced my device. This is my first iPad (and last - I won't buy another Apple product). Sync? There was nothing to sync. It's conceivable that what he should have asked was whether I had run iTunes on my computer with the iPad connected (via wire or WiFi). I told him that it was my first iPad. That there was nothing to sync. I asked whether he meant that Safari needed to be configured from the PC via iTunes, but he seemed unable to answer that question. 3) Instead of addressing the issues, the rep wanted to have a tech support person configure my iPad remotely++. Is that the standard Apple tech support response? Ignore the issue and offer remote configuration as the only option? 4) The rep then informed me that because I had not purchased additional support, there would be a fee for the service. Remote configuration and a fee, instead of answering my questions. The iPad is supposed to "come with" tech support for a short period of time. There was no reason at all for a remote connection. I was willing to use their iTunes garbageware and live with inability to simply transfer files (i.e., inability to treat the iPad file system as a USB drive). However, the overall experience of the iPad is quite disappointing. Trivial tasks become obstacles. Maybe there are ways to configure the iPad to change this. However, even if so, the lack of decent documentation (or easy access to it), and my experience with Apple support has really turned me off. -------- ++When I asked details about remote configuration, he either didn't know, didn't understand me, or could not explain. [I suspect this is done via iTunes (which must be capable of being operated remotely). I certainly hope the iTunes program always presents a dialog requiring a user to authorize remote control.] ** To be re-enabled by a mechanism such as pressing two buttons simultaneously, say.