Returning iPad 2 to Apple

Discussion in 'iPad 2 Forum' started by gza1105, Aug 1, 2011.

  1. gza1105
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    gza1105 iPF Noob

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    hey everyone

    I contacted Apple due to a light bleeding in my ipad 2 and they said I can mail it and they can see what they can do or give me a new one.. I take a good care of my ipad but just today when cleaning it I noticed that it has a small scratch (like one inch long scratch) on the back. Do you think this will be an issue with apple? or would they just replace my screen? thanks
  2. Abs007
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    Abs007 iPF Noob

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    The scratch is a minor cosmetic fault

    I think they will see what is most cost effective and take it from there

    I'm not sure what their promise is regarding repairs or replacement times

    But more then likely I would assume they would replace with a new or similar condition iPad
  3. richsadams
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    richsadams iPad Super Guru

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    Agreed, if Apple has already authorized a return for the screen bleed the scratch shouldn't be an issue at all. You'll receive a replacement unit.
  4. TheRambler
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    TheRambler Super Moderator Staff Member

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    It seems like there are quite a few ipad2s being replaced for bleeding, there was a thread on this site explaining about it, I will try and find it and give you a link.
  5. TheRambler
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    TheRambler Super Moderator Staff Member

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  6. eaton121
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    eaton121 iPF Noob

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    Apple is so generous when it comes to replacements and repairs. I don't think it will be an issue.
  7. Jman09
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    Jman09 iPad Fan

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    I just got my iPad 2 replaced last weekend. The guy that helped me said he would replace it if the problem was a big enough deal to me, which it was or I wouldn't have driven the 1.5 hours to do so. He took my iPad to a back room and played a youtube video and verified that the light bleeding was noticeable.

    I don't see a scratch on the back stop them from exchanging your iPad out. It's an aluminum back, it's going to get a scratch no matter how careful you are.
  8. ColemanLee09
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    ColemanLee09 iPF Novice

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    Unless you get a rear invisible plastic shield/another form of screen protector for the rear.

    Sent from my iPad 2 using iPF.
  9. gza1105
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    gza1105 iPF Noob

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    Thanks everyone for your feedback!

    I returned my iPad 2 last Saturday!.. and so far Apple has been very nice.. they called me twice already to update me on my ipad case! and they said they are about to ship it to an Apple store near me! so Im just waiting! :)
  10. jduncan
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    jduncan iPad Enthusiast

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    How do you check for the bleeding issue?
  11. Jman09
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    Jman09 iPad Fan

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    Some are more noticeable than others. But either have a full black picture on the screen and go in a dark room and look at the edges of the screen to see any flares or light bleeding in. Or play a movie and the black bars on the top and bottom, and turn it to landscape mode and check the edges for light bleeding.
  12. richsadams
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    richsadams iPad Super Guru

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    [ame=http://www.youtube.com/watch?v=k5Kx1uo9_HU&feature=player_embedded]‪How to Check for iPad Backlight Bleeding & Dead Pixels‬‏ - YouTube[/ame]
  13. noddy
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    noddy iPF Novice

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    I read of a fix for this, but I cannot find the website.

    basically, it advises turning the brightness down to 25%, doing a hard reset of the ipad, then check in a dark room. If still present, turn the brightness down again and reboot. Eventually, the bleed will disappear.
    Haven't tried it myself as my screen appears to be OK
  14. richsadams
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    richsadams iPad Super Guru

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    Hmmm...seems like if it was that easy Apple would have been doing that ages ago instead of incurring the cost to replace all of those problematic iPad2's. Not saying that it might not work I suppose, but it's a physical defect, not a software issue.

    The good news is that it was limited to early iPad2's and has since been resolved...although a few older units may still be floating around. It's pretty rare to hear of the problem these days.
  15. jduncan
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    jduncan iPad Enthusiast

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    Actually you're holding it wrong ;)
  16. SweetPoison
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    SweetPoison iPad Legend

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    Never heard or read of anyone reporting that their bleed has disappeared. Nor have I ever heard of a fix.

    Interesting ~
  17. gza1105
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    gza1105 iPF Noob

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    Hey everyone

    I really appreciate all your help. I already sent my iPad back to Apple last Monday and I've been very impressed about what a good customer service they have. They have called me 3 times this week to let me know the Status of my iPad 2, and yesterday they called me and told me that my iPad 2 has been replaced and that it is ready for pickup in one of my local Apple stores so I'm heading that way this afternoon and hopefully I'll let you all know if it was a good idea to return it or not :p ... anyway thanks again and I will come back later
  18. richsadams
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    richsadams iPad Super Guru

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    Good to hear...let us know how it goes!
  19. antonczuba
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    antonczuba iPF Noob

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    My iPad 2 had screen bleeding and it had a scratch out the box! So I took it to an apple store and they replaced it.

    To check for screen bleeding download a black image or take a picture with your iPad on a table. Go to a dark room and turn up your brightness. Look on the edges of the screen for white bleeding into the screen
  20. gza1105
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    gza1105 iPF Noob

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    SO Im back home with my ipad 2... When I got to the store they told me my ipad had been replaced which made me really happy... because to be honest the backlight leakage n my iPad wasnt as bad as others ipads Ive seen.. YET I wanted it replaced because I paid almost $700 for it.. and I want something that works 100% fine!... so they gave me my new ipad.. it looks like brand NEW! and it was in a plastic thingie just like when I bought it brand new!.. so im very happy.. and the best part is that it has no scratches n the back.. lol so I have a second chance to take a better care of this one.. so im probably gonna buy a skin for it or a new case.. :) Anyway thank you all for your help

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