Repeated downloading of read mail

Discussion in 'iPad Help' started by Roger1122, Sep 3, 2011.

  1. Roger1122
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    Roger1122 iPF Novice

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    I have four mail accounts on my iPad 2, a company one plus personal Yahoo, Gmail and Hotmail. I have set the company account to delete mail from the server when I have deleted it from my inbox, but most posts get downloaded again, and some appear several times. I don't think it's a server problem, as when I ran the account from my desktop and then from my laptop, this never happened. (The setting WAS slightly different; delete from server after downloading--which I don't want to do on my iPad).

    How can I atop this repeated downloading of mail? It's really annoying!
  2. Mickey330
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    Mickey330 Administrator Staff Member

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    When you are in your Mail app, after you've finished with the e-mail (e.g. deleting it), at the bottom of the left column with the iPad in landscape mode is circular arrow.

    Press that arrow and it will refresh your iPad Mail app. This should send an update back to the server to tell it that you've deleted X number of e-mails from your Inbox.

    That ought to do it. If not, I've got nothing else, sorry.

    Marilyn
  3. Roger1122
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    Roger1122 iPF Novice

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    Thanks, Marilyn. I'll give it a try.

    Roger
  4. Roger1122
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    Roger1122 iPF Novice

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    Sorry to say that doesn't appear to be working. Hitting that circular arrow just picks up MORE previously deleted mails from earlier on. I got back to yesterday's mails before giving up.

    Help!!
  5. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Are you using the IMAP or POP protocol for reading your email on the iPad?

    POP simply downloads email from the server and stores it locally.
    IMAP makes your iPad a virtual 'window' onto your email server.

    Tim
  6. Roger1122
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    Roger1122 iPF Novice

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    I am using POP and cannot find any option to select IMAP. I don't really want to have to use my laptop
    or desktop to go through my mail just because I can automatically delete mail after I've downloaded it,
    as the things I want to keep are different on the different computers and it is SO convenient to sort
    everything out on my iPad. Maybe there are some settings I should tweak on the company mail
    server? I value your reply,

    Roger
  7. thewitt
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    thewitt iPad Ninja

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    Once you create the account on the iPad you cannot convert it to IMAP. You need to delete the account and re-add it.

    -t
  8. Roger1122
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    Roger1122 iPF Novice

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    Thank you. So although I cannot see a POP/IMAP option anywhere in the menus now, and don't remember them from when I set up the accounts, I will see them if I reinstall the mail account? If so, I have a vital question. If I delete the POP account to reinstall it as IMAP, will I lose all the saved mails? I would like to avoid that at all costs.

    Roger
  9. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    The easiest way is to set up a new account with IMAP and get that working first. Once you've got this 'duplicate' account working, then you can delete the old POP account.

    Tim
  10. Roger1122
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    Roger1122 iPF Novice

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    Ah, I was wondering if that might the thing to try. Thanks for confirming it.

    Roger
  11. Roger1122
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    Roger1122 iPF Novice

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    That worked a treat. I was able to recover all my most recent mail in a new IMAP company mail account and then delete the POP account. There's only one odd thing happening. When I try to delete anything from my in folder I get the message "This mail could not be moved to the trash folder" but I can use the edit function to move it there. No great inconvenience but rather, well, odd... Any comments?

    Roger
  12. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    A couple of Members, who switched to IMAP, have had this problem. I have an IMAP account, but I can simply delete mail and it goes to Trash. However.....on my email server, if I go there using webmail, there are two separate folders 'Trash' and 'Deleted'.

    When I delete an email on my iPad, it goes to the Trash folder on my iPad and on my email server. If I really want to delete an email I have to go to my email server, move the mails from Trash to Deleted and *then* select them all and permanently delete them! So I was wondering, does you email server have a separate Trash and Deleted folder? I wonder whether that might have something to do with it? As you can see, I'm clutching at straws for an answer. As I mentioned, several other Members have experienced the 'residual' problem that you've got and I've yet to 'get to the bottom of it'.

    Tim
  13. Roger1122
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    Roger1122 iPF Novice

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    I think you've put your finger it, Tim. My server setup is similar to yours, so we're probably seeing the mail server refusing to accept a deletion that conflicts with its own default settings. Moving the mails to the trash folder on the iPad doesn't trigger this reaction. The great advantage of the IMAP account is that I am no longer getting umpteen copies of mail I've already read. The fact that I have to change how I move mails to my trash folder, using the edit function and selecting them all at the same time, instead of just clicking on delete as I read them , is a minor readjustment, not a real inconvenience. Incidentally it has the advantage that I hit the delete button in error a lot less than I used to-- it's really too close the reply button!
  14. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    I'm glad it's working at least better for you now than it used to!! I guess nothing is ever absolutely perfect in this world!!

    Have fun...

    Tim
  15. Roger1122
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    Roger1122 iPF Novice

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    Yes, I'm definitely hooked on fun! things are still a little odd (inconsistent) in that sometimes even the edit/move/select command is sometimes rejected but I should be able to puzzle it out thanks to your help. Probably a timing lag in the synching of mail server and iPad client.

    Roger
  16. Cathart
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    Cathart iPF Novice

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    I am finding this discussion very interesting, since I too have the same problem--although I am already using an IMAP account, since I use Mobileme for my mail. I do have a POP account and a Yahoo account as well, but they all seem to run fine through my Mobileme account. I do not get duplicate emails on my computers---just on my ipad (1). I have never been able to solve this problem. I will open an email, read it, delete it, and within a few minutes it will just download again.... What a nuisance!!!!
  17. Roger1122
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    Roger1122 iPF Novice

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    Hi, Cathartic!

    Yes, this is a bummer, isn't it. I have a suggestion that may help. Set up an IMAP mail account and one if the screens offers you a choice of ticking the iPad trash folder or the server trash folder. I have had good results with the SERVER option ticked. Since I tried this yesterday I haven't seen any "repeat" and am keeping my fingers crossed that this did the trick. With the other option I often got a message that the mail could not be moved to the trash folder.

    Roger
  18. Cathart
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    Cathart iPF Novice

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    I am a little afraid to do that because I do have two other computers to which I do want to have my mail delivered. If I delete mail from the server, then I'm afraid it won't be delivered to the other computers.
  19. Roger1122
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    Roger1122 iPF Novice

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    I am in exactly the same position as you, but the remedy is simple! Just don't delete anything on the iPad that you think you might want to read on another computer. This is now working for me...
  20. Roger1122
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    Roger1122 iPF Novice

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    By the way I see my iPad spell "corrector" thought your name was Cathartic. Sorry about that!

    Anyway, I can now use my iPad to scan all my mail, read the urgent stuff, and delete the dross. The things I need to read and/or download at laptop or desktop are there when I want them. For instance Word for Windows docs are not rendered very well on the iPad, so they more or less have to be read on a Windows machine.

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