refund possible?

Discussion in 'iPad Apps' started by sjleworthy, Oct 15, 2011.

  1. sjleworthy

    sjleworthy
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    Hi guys

    i've just accidentally downloaded real racing 2 on my ipad, not realising a)it's iphone format and b) i already own real racing 2 HD. the hype for this app lead me to believe it to be an enhancement or new app. it's sometimes a bit confusing when a new device/ios is released.

    so, i've just paid 3 bucks for something i immediately erased (i dont own an iphone). is this a valid reason by Apple for a refund do you think? and if so, how do i go about it?

    thanks
     
  2. jsh1120

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    If you go to iTunes you can find an email address to send an explanation or you can call iTunes support. As I understand it (my wife is the expert on this particular topic) you won't receive a "refund," but you will receive a credit on your iTunes account. Apple doesn't let go of revenue easily. Based on my wife's experience, I'm virtually certain you'll get a credit.
     
  3. sjleworthy

    sjleworthy
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    cheers, i'll pursue that then. a credit will be just fine :)
     
  4. Chuy Hardy

    Chuy Hardy
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    This is something I wanna know too, could you tell us (or me) what happens?
     
  5. Pazuzu

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    Same... It's what i miss most about android market... I hope apple will adopt the policy in the future

    YOU ARE TEARIN ME APART, LISA!
     
  6. debbied88

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    I went to iTunes and there was a button under the app I couldn't use. There is a pull down menu and a place for comments. I received my money back to PayPal, but also received a message saying it was a one time only event. Good luck.
     
  7. jsh1120

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    Just to clarify. What Apple means by a "one time only event" is that you cannot ask for a credit on the same app more than once. In other words, if you purchase it again you buy it forever. You're not precluded from returning other apps that fail to perform as you need.
     
  8. debbied88

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    Thanks for clarification. I was thrilled to get money back! I am going to be more careful. The problem was my old pc not the app. It wasn't clear on the app that I needed an updated operating system. I was disappointed because I really wanted the app to work.
     
  9. sjleworthy

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    i had a personal reply from itunes support literally 5 mins ago - my credit card will be credited a £2.99 refund within 5-7 working days. thanks Apple :)
     
  10. Tim SPRACKLEN

    Tim SPRACKLEN
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    Thanks for letting us know - this confirms that you can always get a refund for an app that doesn't meet your expectations.

    Apple's contract with the Developer means the Developer repays the entire sum to the customer while Apple keep their 30% commission - so you can see why there's never a problem because - hey - that credit in your iTunes account, you'll use it to purchase another app, movie or music....

    Tim
     
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