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Purchased movies on itunes dissapeared

Discussion in 'iPad Help' started by scottishwarlord, Jun 11, 2011.

  1. scottishwarlord
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    scottishwarlord iPad Fan

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    Hi all, I purchased 3 movies (not rentals). When I synced to my desktop they were not on the iTunes library or my iPad. It seems they just vanished without a trace. I don't want to lose them as they cost me £20.

    Sent from my iPad using iPF
    Last edited: Jun 11, 2011
  2. Videographer
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    Videographer iPF Novice

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    iTunes saves everything you download to a folder on your hard drive. While in iTunes, go to edit, then preferences, then advanced. There in a box you will see where iTunes places all your files. Go to that folder and hopefully it will be there. If it's not there, you will have to find out from Apple how you can download them again without paying twice. I have not had that happen so I can't help you there. Are you still under the time period for free phone tech support? Did you purchase Apple Care? If yes to either, just give them a call and they should help you. I hope it all works out for you.
  3. scottishwarlord
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    scottishwarlord iPad Fan

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    1 of the movies is there but the other 2 are still lost. I've sent the bill to apple telling them my situation. Will let you know how it turns out.

    Thanks for your help anyway, bud.

    Sent from my iPad using iPF
  4. iParga
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    iParga iPF Noob

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    Try downloading the again. It should be free
  5. twerppoet
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    twerppoet iPad Legend

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    Movies are not free for a second download. Only apps and books are.

    Contact Apple and explain. They will (usually) be happy to reset the download for you. Then you just go to the Store menu and choose Check for Available Downloads. Heck, try that now. You never know. It may work.
  6. scottishwarlord
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    scottishwarlord iPad Fan

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    I tried that, price is still there as if I never purchased it.....

    Sent from my iPad using iPF
  7. Hayles66
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    Hayles66 iPad Expert

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    Do what TwerpPoet says, that should work!

    sent with love from my iPad on IPF
  8. scottishwarlord
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    scottishwarlord iPad Fan

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    Just to let you know, I received an email back from customer support telling me they reposted the 2 movies to my account to download without having to repay.

    I also figured out the desktop I used to sync had not enough memory to store all my songs, movies and apps onto the library.

    Cheers.

    Sent from my iPad using iPF
  9. twerppoet
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    twerppoet iPad Legend

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    A good ending then, except needing more hard drive space anyway. Welcome to the world of digital media. ;)

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