Problems watching BBC iplayer on TV

Discussion in 'iPad Help' started by Martc, Mar 15, 2011.

  1. Martc
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    Martc iPF Novice

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    Help please!

    My wifi iPad is connected to my tv with Apple's component cable.

    Using the BBC iplayer through the BBC website with Safari it works fine. However when using Atomic Web Browser the programmes won't play unless "Flash Player" is installed.

    Finally, when using the BBC iplayer app I get sound on the tv but no picture!!

    Are there some settings that need to be changed?
  2. mcon_stu
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    mcon_stu iPF Noob

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    BBC iplayer on TV

    Was there ever an answer to this? I have exact same problem. Sound but no picture. Very frustrating.
  3. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Are you using the iPlayer app or trying to view via the iPlayer website?
    I'm assuming you're based in the UK?
    I use iPlayer - the latest update - and have no problems at all.
    Remember, too, it needs a good broadband link - several megabits/second.

    Tim
  4. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Sound but no picture is usually - but not always - poor broadband bandwidth. The encoding protocol initially reduces the picture resolution and frame rate and then defaults to audio only.

    Tim
  5. mcon_stu
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    mcon_stu iPF Noob

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    Thanks. Using iPad app but perhaps the broadband; will investigate elsewhere and compare.
  6. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    OK - let us know how you get on.

    Tim
  7. Martc
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    Martc iPF Novice

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    Just tried this again and the original problem remains - using the iplayer app there is sound and no picture but using the iplayer through Safari it works ok.

    Surely the problem can't be broadband as it works for one and not the other.

    One thing I did notice is that with the iplayer app the picture ccontinues to be shown on the ipad, whereas with Safari the picture switches to the tv.
  8. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Wow...OK.....didn't notice that :( )...iPlayer app is not compatible with the component cable. The use or otherwise of the cable is an app issue - i.e. the developer can choose to support the cable or not. The iPlayer app Developer chose not to support the component cable - but Safari does...

    Tim
  9. Martc
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    Martc iPF Novice

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    Should we inform the BBC and request an enhancement?
  10. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Absolutely!! They've incorporated some changes into this release (I asked for 3G support and it's there - not saying that I had any influence, though...:( ) - but they do listen...

    Tim
  11. michali
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    michali iPad Enthusiast

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    I know this is an old thread but I have just started using the BBC iplayer on my ipad 2 and have the same problem as above. I can get as much as 20 mins into a program and then it goes blank and I can just hear the sound. Sometimes I can close the app and reopen and find the spot at which it froze but it keeps happening and after a while, I forget what I am watching! I tried using Safari but have the same problem. Last night, I was able to watch a whole episode but mostly all shows get interrupted, I am so disappointed.
  12. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Could it be your Internet speed, I've watched plenty of programmes on the iPlayer and not had any interruptions?

    The Archangel
  13. michali
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    michali iPad Enthusiast

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    I am wondering about that but I can use ITV player and Catchup just fine so not sure. Glad to know you are getting good service from BBC iplayer!
  14. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    May be worth using the Speedtest X App to check your connection speed.

    The Archangel
  15. michali
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    michali iPad Enthusiast

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    2.82 mbs per sec . What is happening is the player plays for about 15-20 mins and then suddenly switches back to the beginning! So I close the player and reopen and sometimes it restarts where it left off, but as the episode continues the player does this more and more.
  16. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    That's quite a slow speed.....it could well be the source of your problems.

    The Archangel
  17. michali
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    michali iPad Enthusiast

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    Could be...I will do some speed tests at other times and see if it makes a difference when speed is better. Luckily the other apps for watching TV work fine. Thanks for your advice!
  18. Curdatron
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    Curdatron iPF Noob

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    This is baffling, the misses reported this problem to me with her iPad 2. Both browser and I player app suddenly stop showing a picture 20-30 seconds in. The same does not happen on my iPad 3. We are getting full wi fi on both devices, running 6-8mb download speed and run both devices alongside each other. The iPad 2 continues to stall stop showing video but audio continues. I am most concerned as threads/discussions regarding this problem seem to have dried up. All other video/streaming apps work fine. We have a non official hdmi cable that we use fairly regularly to connect to the tv, never had problems with it but wondering if this could have any effect on the firmware? All background apps are closed and problem still persists. This is the oddest and most disappointing failure I have ever seen on an Apple device, can anyone shed any light on this issue?
  19. michali
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    michali iPad Enthusiast

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    My iplayer has got much better but I did notice twice recently it did just what your wife's did...played for a few minutes, then the screen went black and I had to restart the app. Seems OK now though. Some minor buffering at times.

    I spoke too soon! While watching a film tonight I had to close the app twice as it suddenly went black! This has not happened for months until recently again. I wonder if the app needs an update?
    Last edited: Jul 16, 2012
  20. Kaitlynn4
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    Kaitlynn4 iPF Noob

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    Can you help me? I am not sure how to work this app. But I need to know how to fix my iPad. It's not making sounds on app only if I have earphones in. When I type it doesn't make sounds either. Only thing works with sounds now is my music and videos. What do I do?

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