problem trying to update to ios 5

Discussion in 'iPad 1 Forum' started by Basha3, Jun 27, 2012.

  1. Basha3
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    Basha3 iPF Noob

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    trying to update ipad 1 from ios 4 to 5 via itunes and want to transfer and backup files beforehand so i dont lose anything, but keep getting error message saying I don't have enough access privileges to perform this function. If i go ahead and update to ios 5 will I lose all my photos, contacts, etc. Is there a way to update without going thru itunes?
  2. Basha3
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    Basha3 iPF Noob

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    ANYONE out there have any insight to this problem? I didn't think I'd have problems with Apple products, but Itunes just doesn't seem to play nice. Really want to update to ios 5 and NOT LOSE any photos, contacts, etc.....Is this asking too much? Someone please guide me to the answer!!
  3. Mickey330
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    Mickey330 Administrator Staff Member

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    Unfortunately, you can't backup the iPad without using iTunes. You also can't update to iOS 5.1.1 from iOS 4.x without iTunes. So, let's see...

    It sounds as if you have a permissions issue with your computer and iTunes. To make a backup, iTunes makes a folder within your computer and sticks the backup in there. If you don't have your computer's permissions set up right, that may be preventing iTunes from creating that folder. Realize, of course, that this is my SWAG, here.

    Do you have the most recent copy of iTunes? If not, get the most recent from Apple and, when you go to run the set-up, run it as Administrator. That might help your permissions.

    That's all I can think of at the moment. Hopefully, someone else will come along and add more to this (if downloading iTunes didn't help). Sorry, but that's all I've got...

    Marilyn
  4. Limelight
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    Limelight iPF Novice

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    If you are close to an Apple store take your IPad there and they should be able to assist you.
  5. Bosvaark
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    Bosvaark iPad Enthusiast

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    Have you checked if you have enough disk space available, if your iPad is full and it is a 16GB , you need that amount free or more on your pc or Mac to do a backup and also to download the new iOS.
  6. Basha3
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    Basha3 iPF Noob

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    I was able to backup ipad via iTunes, at least it seemed to work. It's when I want to transfer purchased items that I get the message "you don't have enough access privileges to perform this". I think iTunes will allow me to update ios, but i'm afraid of losing all my photos, contacts, apps, etc. I have the most recent copy of iTunes, but maybe I'll try to download again as Admin. Thanks for suggestions.
  7. Bosvaark
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    Bosvaark iPad Enthusiast

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    Have you checked the disk space on the computer and the iPad?

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