Priting To HP Officejet 6500A Plus E710n

Discussion in 'iPad 2 Forum' started by srmsrm, Mar 18, 2012.

  1. srmsrm

    srmsrm
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    I have an iPad2 and iPhone 4S. I just purchased a HP Officejet 6500A Plus e-All-in-One Printer - E710n from Costco. On the box it said it was AirPrint capable. From Apple's site, it says it is AirPrint capable. I cannot get it to work.

    I have looked at many threads from any sites (including this one) hoping for an answer, but no luck to date.

    I have uninstalled and reinstalled the software on my PC. I have verified and checked on the printer the firmware is up to date. I have reset my router, removed security (just as a test). I have verified all items (including the printer) are all on the same network. I have also tried turning off my iPhone / iPad (reset it). I have tried it on my iPhone 4S and iPad2 but no luck. Neither the iPhone 4S and iPad2 can find the printer.

    I have no problem printing to the printer via wireless with two separate computers (both PCs). I have also verified my router firmware is updated (it is a Trendnet TEW-652BRP).

    I read somewhere maybe the router may not support Bonjour (as I need to turn on wan multicast filtering). I don't think my router has that option, but before I go and buy a new router to try that option, I was hopeful for some other options.

    I am at a total lost. Any help would be greatly appreciated.

    Shawn
     
  2. srmsrm

    srmsrm
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    OK. Last night I was playing with it some more and then it started to work. On my iPhone 4S I was able to see the printer, however, on my wife's iPhone 4S nor our iPad 2 was I able to see the printer. This lasted for about an hour and then when I tried again later, none of the iPhones not the iPad 2 was able to see the printer.

    Any ideas? I'm leaning towards the router, but just not sure.

    Shawn
     
  3. drb_52

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    Have you tried assigning static ip adresses to the units using the router ( iPad, iPhones, printer, etc)? That seemed to work for me, though I have a newer router. Good luck.
     
  4. Kaykaykay

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    I can't help with setup details, because my husband did the setup, but he has our HP Officejet 6500A set up to print wirelessly via our Netgear N600 Wireless Dual Band Gigabit Router. We've not had trouble printing since we got the printer about a year ago, using six iDevices (iPads, iPhones and a touch).
     
  5. Kaykaykay

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    Hey, I now vaguely recall that some people were having trouble with their printers because they first needed firmware upgrades (on their printers). Might be worth checking with HP. I'd start with its website.
     
  6. quake5254

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    I bought the same printer last year in the US and I never had any trouble connecting it with my ipad2 and laptops. Now that I have it here with me in the Philippines, I'm still getting a good connection using Linksys router. We use The same router in the US. I just followed the directions on installing the software. You may have missed or skipped something. Wish you luck.
     
  7. srmsrm

    srmsrm
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    All. thank you for your advice. Tried all the above suggestions, but no luck. Went and purchased a new wireless router and it just worked. Must of been the router.

    I had another question, but not sure to ask here or maybe at HP.

    Currently my settings are the printer turns off after 15 minutes. I also do not have the screen saver mode turned on.

    I have read that these wireless printers once they go to sleep may not be able to be found since either the IP address may change or just because they are off.

    I will be printing from either a Windows 7 computer, iPad2 or iPhone 4S.

    Even though its working, should I set my static IP address on the printer? Is it required since the IP address may change and in turn the devices can't find it.

    Should the IP address be set at the printer or router or both?

    If I do set the static IP address, will this resolve the printer not being found when it goes to sleep (and being printed to), or do I also need to turn off the power save mode and turn on the screen saver? However, if I turn off the power save mode and turn on the screen saver, I'm assuming the IP address will not change.

    If I do turn off the power save mode and turn on the screen saver, will this casue damage to the printer with it always being on? I'm guessing the mechanincs inside the printer are not always running, but just didn't know.

    Shawn
     
    #7 srmsrm, Mar 23, 2012
    Last edited: Mar 23, 2012
  8. Contra

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    Wow I have a Brother MFC-J615W wireless all-in-one
    I Downloaded an app for it and print perfectly and it is just a wireless not AirPrint from Apple...that is strange to hear...sorry

    Sent from my iPad 2 using iPF
     
  9. drb_52

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    The ip address is set by the router. You can't set it in the printer, you can only see what it is at the time. If you know how to access you router settings, it's not difficult to set the static ip address. Leave it for a while. If it doesn't work for you, just go back into the router settings and release the address.
     
  10. srmsrm

    srmsrm
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    Thanks. All seems to be working now. I set the printer to go into stand by mode and no screen saver. After 15 minutes, is goes to sleep. However, each time I have tried to print to it (even after all night the printer being off), it now just works. I did not have to set my IP address on the printer or on the router. The printer wakes up and just prints and then goes back to sleep.
     

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