Portal temporarily disabled

Discussion in 'iPad 2 Forum' started by julieandmichaelandhumphri, Jan 3, 2013.

  1. julieandmichaelandhumphri

    julieandmichaelandhumphri
    Expand Collapse
    iPF Noob

    Joined:
    Jan 3, 2013
    Messages:
    3
    Thanks Received:
    0
    I am having problems logging onto my internet banking web page which I have used lots of times in the past via my ipad2 - the page opens ok but when I click the log on button is says 'this portal is temporarily disabled'. I know it is not the website as I can access it from my iPhone and my husband's iPod touch. Another site I log into - which is on my home screen - is also playing up. Any ideas on what the problem might be?
     
  2. Roy Rob

    Roy Rob
    Expand Collapse
    iPad Addict

    Joined:
    Nov 21, 2012
    Messages:
    1,148
    Thanks Received:
    143
    Welcome to the forum Julie there are lots of very helpful people here.

    What version of iOS are you running? When was the last time you cleared out your Data and Cookies in Setting >Safari? When was the last time you restarted your iPad 2? What is the other site giving you trouble?

    I think the first thing I would try is to delete the banking app and then reload it. You will probably have to enter your bank card number again but see if that clears up the problem. Let us know.
     
    #2 Roy Rob, Jan 3, 2013
    Last edited: Jan 3, 2013
  3. julieandmichaelandhumphri

    julieandmichaelandhumphri
    Expand Collapse
    iPF Noob

    Joined:
    Jan 3, 2013
    Messages:
    3
    Thanks Received:
    0
    Thanks for the welcome! I am running the most current version of iOS and I had tried switching off the iPad and re-staring it. I have just cleared out the data and cookies and tried it again but no joy. I don't have the banking site as an App - I just search for it using safari and access it that way. However, the other site I am having problems with is my microsoft outlook work email exchange which isn't an app, just a bookmark saved to my home screen. I have deleted it, the re-saved it and tried it again but still having the same problem. It is so frustrating as I can access them via my iPhone so I know it is not a website problem. I'm at a loss!
     
  4. julieandmichaelandhumphri

    julieandmichaelandhumphri
    Expand Collapse
    iPF Noob

    Joined:
    Jan 3, 2013
    Messages:
    3
    Thanks Received:
    0
    I have just tried turning cookies onto the 'always' setting and that has worked - woo hoo!!
     
  5. Roy Rob

    Roy Rob
    Expand Collapse
    iPad Addict

    Joined:
    Nov 21, 2012
    Messages:
    1,148
    Thanks Received:
    143
    There you go, the bank was looking for their cookie before opening the portal. Glad you figured it out. Most banks have a free iPad app which might be easier for you to use.
     

Share This Page



Search tags for this page
access disabled ipad
,
ipad is temporarily disabled
,

portal temporarily disabled

,
temporarily disabled apps on ipad
,
the portal is temporarily disabled on ipad safari
,
this portal is temporarily disabled