POP email help required

Discussion in 'iPad Help' started by jmb, Jan 16, 2011.

  1. jmb

    jmb iPF Noob

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    I bought an IPad for my husband for Xmas and I have spent since then trying to get the email working. He already has an IPhone where he has his email which is POP email. I set up the same accounts on the IPad. When I do this the IPhone emails stop working saying that the password or username is incorrect. If I re-enter them the IPad email will then not work saying password and user name incorrect. I have spent the last month going in circles. I have spoken to my email provider, checked all the server info etc is correct. I have spoken to Apple and they say that it is not designed to work with POP emails. One person told me it will never work, another told me he can't get his working and have up, and I have also been told the only way to do it is buying a blackberry - all i might add by Apple technical support that I purchased (although I needn't of bothered)!. Is there anyone who can help me as I am starting to think it was a total waste of money. Any help appreciated.
     
  2. Marabou Muddler

    Marabou Muddler iPF Novice

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    I have a POP email acct. It was a bear to set up b/c of the provider, not b/c it is a POP acct. Who is your Internet service provider (or through what company is you email)?
     
  3. MattIM

    MattIM Super Moderator Staff Member

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    Hello JMB, too bad you are getting such a hard time setting up an email account. As stated by Marabou Mudler, POP accounts are difficult to set up. I'm surprised Apple people told you the iPad doesn't support pop accounts.

    My primary personal Internet Service Provider (ISP) is Frontier Communications, a local phone operator here in Fort Wayne, Indiana, USA. Typical of these providers, the email support is very minimal and uses the easiest to implement and the least technical requirements for email. I'm going to post pictures in my reply to you. I hope you don't mind.

    First, launch a webpage and logon to your ISP/Email provider. What userid is it? What password do you have? Then go to your email technical support area and find out what email protocol they use for incoming email and outgoing email. Most ISP's use pop3.mail.com for incoming email, and for outgoing mail smtp.mail.com. Confirm this information. Logoff your service provider website.

    Get on your iPad, and go to settings. Here is the first picture. You'll notice there are several lists of the most popular email providers available in the USA, and perhaps available in the UK? Notice that word other at the end of the list. You will choose this option. JUST an aside, I'm giving you my email userid, etc for my MobileMe account. If you choose any of these providers, you have greater ability to manage your email because you can set up folders from the provider in the provider's website and all of these use IMAP email protocol. You cannot do the same for a service provider that uses POP protocol. You can set up folders at the email website but it won't transfer to your iPad.

    First picture:

    [​IMG]

    The second picture is step two in the Settings application of your iPad. This is where you enter your logon specific information. Think of your iPad as an emulator of what you did when you went and logged on to your email provider website.

    [​IMG]

    This third picture is where you enter your POP3 (or whatever) information you got from your ISP email provider website for incoming and outgoing mail. The iPad will fill out the first block, you have to fill out the incoming mail block and outgoing mail block:

    [​IMG]

    I hope this helps you. Once you get this set up, using the iPad becomes a really convenient tool to retrieve your email. Since getting this iPad I am able to quickly reply to email when I get it and wherever I am.
     
  4. Marabou Muddler

    Marabou Muddler iPF Novice

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    Matt, that looks great! I also had to go further than that and set:

    authentication to password

    Use SSL to OFF

    and then based on the settings needed for Roadrunner (my ISP), set the server port to 587 and, under Advanced settings, set the server port to 110.

    I might be missing a step in there. (setting something to MD5 Challenge-Response?) Anyway, once I figured out what to do, I posted the solution on another forum. I was going to copy and paste it here, but that thread seems to have vanished.
     

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