Please can someone try and help me?

Discussion in 'iPad Help' started by duma1954, Jun 29, 2013.

  1. duma1954

    duma1954
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    I have just subscribed to Hidemyass . Please can someone tell me how I download the software onto my iPad 3? Do I have to put it on my Mac first ? Yes! Before you say anything, I am for real! I'm not very bright !
     
  2. michali

    michali
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    I set mine up some time ago on Windows but it should be a similar process on a Mac. When you have it set up on your Mac, go to your control panel, using your user name and password to find an IP address which you will use as your server information when you configure your ipad VPN. Then follow these instructions:

    http://vpn.hidemyass.com/vpncontrol/pptp/apple.html

    You can actually set up several connections for different countries but I on,y use one.

    Sent from my iPad using iPF
     
  3. duma1954

    duma1954
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    Thank you for that. I have tried to set it up on my iPad, but I get stuck following those simple instructions as I'm partially sighted. So I need to put the software on my mac first? Is the password I use the one I chose or the password HMA gave me? Which server would you recommend for Netflix in the UK ? I want to watch American tv program's.
    once it's on my Mac will that mean that once the iPad is set up, it will work?
    See, I told you I was a nightmare :(
     
  4. michali

    michali
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    It is a few months since I set mine up and I would have to look later to see how to do it again! You would need your own password to access your control panel on your Mac. Just google HMA control panel and log in. You will then see PPTP in the list on the left hand side. If I remember correctly, if you click on that you will get a list of possible servers so you choose which country you want and of the servers to input into the ipad configuration. Just write down the IP address you have picked.

    When you configure the ipad VPN, the password you would then use is the one HMA gave you, not the one you use to access your control panel.

    I do not need VPN connection to use Netflix as I have the app so I cannot help you there. Sorry if this is not very clear. Hopefully someone can assist as well. Post back with any further queries if you are still have difficulties. HMA are also very helpful by email.


    Sent from my iPad using Tapatalk HD
     
  5. duma1954

    duma1954
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    Thank you very much, I appreciate your help. I have followed you instructions and all is ok on my Mac but I can't connect on my iPad , the message tells me its not responding. So, I will send an email to HMA as you suggest . Thanks again :)
     
  6. michali

    michali
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    I hope you get it sorted soon! Hopefully HMA can advise you. I am attaching an image which might help but you have probably done all that! Well, I hope I am attaching it!

    ImageUploadedByTapatalk HD1372531559.806532.jpg


    Sent from my iPad using Tapatalk HD
     
  7. duma1954

    duma1954
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    Thank you ! I followed the attachment, but I now get AUTHENTICATION FAILED. But I have sent an email to them, hopefully it will be rectified. My eyesight lets me down so, its probably something and nothing as I did get connected ok on my Mac. Kindest Regards , Christine x
     
  8. michali

    michali
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    You are welcome! Do let us know when you get it sorted as it may help others who might have a simlar problem. Once you get it set up, you will thoroughly enjoy using HMA!

    Sent from my iPad using iPF
     
  9. duma1954

    duma1954
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    Hello. I tried again today and it worked ! I didn't do anything differently. I started from the beginning though , entering the required settings and because I am partially sighted, I slowly input my password into it and it connected. I will wait for HMA to respond to my email , they may have other checks that can be performed to help others xxx
     
  10. The OB

    The OB
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    I learned much from your posts in this thread michali, thanks. Nice skitches, too.:)
    Andrew


    Sent from my iPad using Tapatalk
     

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