Pictures don't download

Discussion in 'iPad 2 Forum' started by Keukasmallie, Dec 6, 2015.

  1. Keukasmallie

    Keukasmallie
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    My wife's iPad 2 (ios 9, 30 g) won't download pictures attached to emails. Instead of the pic there is a box w/ the word download (blue) in it. When she clicks on the word, nothing happens. She has mail set to load remote images. Is there a setting in mail or elsewhere that will remedy this?
     
  2. giradman

    giradman
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    Hello - did this problem start w/ an iOS upgrade to 9.x? If so, do you have 9.1 installed? You could also 'Force Close' the mail app and reopen or Reset the iPad if the other suggestions do not help (directions quoted below) - let us know if any of these suggestions correct the problem? Dave :)

     
  3. J. A.

    J. A.
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    It's possible that this was a bug with the software on her iPad. If the account is a POP account, update her device to the new software: 9.2. Apple released a fix with this software that deals with a problem some people were facing: the attachments in emails were inaccessible. Maybe it will help with your problem too.
     
  4. giradman

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    Thanks Johanna - must have just been released - some information HERE - Dave :)
     
  5. Keukasmallie

    Keukasmallie
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    Thank you giradman and J.A., I did both suggested actions and, as of this writing, all seems back to normal. I appreciate your quick replies!
     
  6. giradman

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    GREAT! Glad all is well - just did the iOS 9.2 update to my iPad Air 2 - now onto the wife's Mini & iPhone - Dave :)
     

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