Photo's Showing Blank Squares - No Pictures

Discussion in 'iPad 2 Forum' started by joshmorgan, Jul 14, 2016.

  1. joshmorgan

    joshmorgan
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    Photographs coming through to my i-Pad2 from various relatives are being received just as blank squares and rectangles. But transferring them to my computer shows them as proper photographs.

    This problem has occurred just recently because previous photographs received on my i-Pad are normal and are still there.
    I did an update and I’ve got 4.9 GB of 5GB storage on my i-Pad – still no joy.

    I telephoned Apple and explained the problem, their technical guy he went through some checks with me on the i-Pad and said he couldn't find anything that could cause the problem. Also, apparently, it's the first time they have come across this problem.
    The devices used for sending have not come from the same source. Has anyone come across this problem and provided a solution.
     
  2. giradman

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    Hello Josh..... - welcome to the forum! :) You need to provide some more information: 1) I'm assuming that you are using an iPad 2 released in 2011 - correct; 2) What is the 'storage' on this device (e.g. 16 GB) and what do you mean by 4.9 GB of 5 GB; 3) What iOS did you update or upgrade to; 4) What is the size & format of the images sent to you (this should be easily checked on your computer - also tell us which computer you are using, i.e. PC or Apple); and 5) What have you done to resolve this issue on your iPad, e.g. have to tried to increase your free storage? Responses to these questions will greatly help to respond to your issue. Dave
     
  3. joshmorgan

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    1. Yes iPad 2 (20111) 2. Storage is 16GB : 4.9GB of 5B is the Cloud storage 3. Upgraded on 10th July 2016 , the latest Apple upgrade. iPad is Apple and Computer is Dell ( Mircrosoft Windows 7 ) Very little storage used on 1Pad. ( Maybe a few grandchildrens free games from Apple.
     
  4. joshmorgan

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    Sorry, ipad storage is 32Gb and have used 22.5 Gb.
     
  5. giradman

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    Hi Josh.... - thanks for the additional information - I'm assuming that by 'the latest Apple upgrade', you mean that the iOS is now 9.3.2 (if not sure, check in General -> About -> Version) - some folks have had some issues w/ recent iOS upgrades to older iPads such as the one you are using - the cause? Not sure?

    You've not answer all of my questions, so please review my previous post, especially regarding photo format and size. In the meantime, I'm sure that Apple advised you to 'Reset' the iPad (if not already done) - BUT, if not then hold the ON-OFF & HOME buttons simultaneously until the Apple logo appears (may take 10 secs or so), release both and allow the device to reboot - see if that helps. Dave :)

    P.S. I have no idea what your mean by 'Very little storage used on 1Pad'? Is this the same iPad or a different one and if so, the relationship to your problem?
     
  6. joshmorgan

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    Sorry, Apple didn't advise me to do a Re-set : The problem issue occurred before I upgraded to 9 .3.2 also the photo formats are JPEG and the average size is 800 KB - I think that's the information you want. I will now try your suggestion on a Re-set. Thanks - But,before I do will the Reset delete any of the files or information on the i Pad etc.
     
  7. Mickey330

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    Hi, Josh, and welcome to the forum. Pardon me while I jump in here to ask a few more questions (and ask a favor).

    What app are you in when you see these funny icons - the default Mail app? Cause I'm thinking what might be happening is that your iPad is not fully downloading these photos, so it's putting a "placeholder" icon there.

    The good news is that this would not be a fault in your iPad, it could be a fault of the sender's device, your server, the picture size, etc.

    To test this theory of mine, may I ask that you take and post a screenshot of what it looks like on your ipad to see these different icons?

    Oh, and for the moment, please don't do a Reset of your iPad (which would be done via Settings). Let's see what this screenshot will show...

    Thanks.

    Marilyn
     
  8. joshmorgan

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    Mickey330 - Don't understand - What " funny icons " and What app ?? are you talking about ? Also, there are many senders devices which have shown this problem, not only one. The screenshot is a square/rectangle , just a GREYISH BLANK square/rectangle depending which way the photo's were taken. How can I send a screenshot from my iPad as I'm on my computer and the photo's which are on my computer are OK.
     
  9. joshmorgan

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    Marliyn - What do you mean by a " Placeholder Icon " Still waiting to do an i-Pad2 Reset !!
     
  10. giradman

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    Hi again Josh...... - I believe that Marilyn is referring to your first description of 'blank squares and rectangles' and whether these are being seen in the Mail App? A 'screenshot' would help so others can see what you are talking about? To do a screenshot on the iPad, simply bring up a screen w/ those images and then press the ON-OFF button and HOME buttons, a camera click should be heard, and the capture saved to the camera roll - you can email the image to yourself to upload to your next post in this thread via your computer. As to 'placeholder icon', the reference is simply to what you are seeing and describing, i.e. if an image cannot be completely uploaded or displayed, then an 'icon' might be used to refer to the non-seen image.

    As to the 'Reset', the maneuver that I described does not go into settings - see the quoted list below and the last choice in bold - this process will not affect your settings or files, as noted. However, using the Settings -> General -> Reset choices, as seen in the screen capture from my iPad, will alter your iPad depending on which on is selected - you should not have an issue w/ the Reset using the two buttons. Dave :)

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