Password

[dnoyce]

My friend has big problems with her password and Apple. A message says the password is not recognised and, despite choosing a new password which is accepted, it is once again not recognised when put to use. This has happened multiple times and I have now run out of ideas. Anyone have any thoughts on this? Is there anyone on Apple who can help please?
David

 

[Mickey330]

Is she making sure to put the password in with the proper upper and lowercase letters? The iPad (and Apple) see a difference in "PassWord" and "password" - with the different capitalization.

If all that is correct, I can only suggest you contact Apple support. We are only a private forum full of iPad enthusiasts - we are not affiliated with Apple in way. Sorry.

Marilyn

 

[dnoyce]

Is she making sure to put the password in with the proper upper and lowercase letters? The iPad (and Apple) see a difference in "PassWord" and "password" - with the different capitalization.

If all that is correct, I can only suggest you contact Apple support. We are only a private forum full of iPad enthusiasts - we are not affiliated with Apple in way. Sorry.

Marilyn

Yes, checked the upper, lower, case letters etc. Will contact support if I can find them. Many thanks for your reply.
David.

 

[Mickey330]

My apologies! I should have given you the link. So, here you go, the link to the initial/top Apple support page: https://www.apple.com/support/contact/

Marilyn