One thing that Android does MUCH better than Apple

Discussion in 'iPad General Discussions' started by Matth3w, May 26, 2010.

  1. col.bris

    col.bris
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    I have had credits several times and one only 2 days ago by sending an email to iTunes Store support <iTunesStoreSupport@apple.com>
    Below is the message I received from my request
    It takes about 48 hours for a response Apple uses a common support centre for all itunes stores in the world
    Before you request go to your account in itunes and look at the charges find the
    Order #
    Name of Application
    Date purchase
    Like this one

    order MGW9YYT1SY
    SERVING SIZE PRO
    DATE 2/4/10 COST $3.99 AUS
    PROBLEM

    I Purchased this app thinking it would have many recipes included that I could use for parties etc and provide the quantities for it, however what I did not know I have to enter recipes in to the Application
    It has 6 sample recipes sorry I purchased wrong program and request a credit.


    Greetings from iTunes Store Customer Support. My name is Hafeez and I will be working with you to provide quick and efficient resolution.

    I understand that you are not satisfied with the application "Serving Sizer Pro recipe converter and cookbook " and hence you need a refund. I will make things right for you.

    However,The order containing this item is currently processing. Your request is flagged for follow-up and I will contact you once I have more information about your order. Please note that processing can take up to five business days from the date of purchase. Thank you for your patience in this matter.

    I will send you an email once this app completes processing. Thanks for your patience.

    Sincerely,

    Hafeez
    iTunes Store Customer Support

     
  2. Matth3w

    Matth3w
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    Well here I go trying to get a refund....but assuming they DO refund you...you still shouldn't have to go through this whole rigamarole just to get a damn refund for a crap app, imo.
     
  3. Bremen

    Bremen
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    That's what I wondered when I read the original post... Why not just request a refund? It may not be as easy as every purchase being s trial purchase, but it is in line with just about all retail business.

    What I hate is buying a console game or computer software, in most cases you cannot return and get a refund or even store credit.
     
  4. Robertt

    Robertt
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    Developers buy their own apps and give themselves great reviews. That's why you'll see the first several reviews being so flattering on every app. The truthful ones usually follow.
     
  5. MikesTooLz

    MikesTooLz
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    I think you mean
    one thing google does better than apple
    or
    one thing android app store does better than the iphone OS app store




    The iphone app rating system is flawed. Dont even look at them. there are to many ways for devlopers to get fake ratings, competitor devlopters get negative ratings for competing apps and then you have the fact that anyone who deletes an app gets asked to rate it. If your deleting an app your probably didnt like it and will give it a negative rating, while people who like the app generaly keep it installed yet dont give it a rating.



    Deenybird - your incorrect, apple will not refund any app purchase unless they some how were never able to let you download it. They used to give refunds (at the developers expense) but this changed about a year ago. Its in your user agreement when you use itunes.
     
  6. Matth3w

    Matth3w
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    That happens on both app stores though. You're never going to be able to really get around that. That's why when I bought the iBear app people posted after my review saying it didn't crash, which is bullshit.
     
  7. Wutwutman

    Wutwutman
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    I always try to actually talk to someone that has used the app first. I know this isn't always practical but it hasn't failed me yet. Nothing like getting it "from the horses mouth" ...
     
  8. MikesTooLz

    MikesTooLz
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    Math3w I hope your device isnt jailbroken. It well known that JB your device can cause apps to crash when they work fine on non JB devices. If thats the case you only have yourself to blame and not the developer of that app.
     
  9. Matth3w

    Matth3w
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    My wife and I are the only people I have met with iPads. And asking someone here on the forum is no different than reading a review. No offense to some people, but obviously some reviews are written by kids, and I don't like kids, nor their outlook on life so I certainly wouldn't take their review as gospel.
     
  10. Matth3w

    Matth3w
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    It is jailbroken, but wasn't when I bought the app. Futhermore, most of the reviews say it crashes. It's not just me. Not to mention, the one time they responded in broken Russian-English they said they were aware of the problem.
     

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