No audio anymore during charges

Discussion in 'iPad General Discussions' started by Burnie, Apr 10, 2011.

  1. Burnie

    Burnie
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    Audio works fine if I unplug, but no audio when plugged in.... Why? It used to work so that I could watch movies at night whilst recharging the ipad1
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN
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    The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

    Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
    Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

    Tim
    Scotland
     
  3. Burnie

    Burnie
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    Thanks Tim, but rebooting doesn't solve audio problem!:confused::confused:
     
  4. Tim SPRACKLEN

    Tim SPRACKLEN
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    Are you listening using the iPad's internal speaker, a wired headset or a Bluetooth headset? Does the audio cut out immediately you plug the charger in - i.e if you leave the charger connected but not plugged in to the power outlet does the audio go off the? I'm trying to establish whether it's the insertion of the plug into the iPad that's causing the problem or whether it's the actual process of charging?

    Tim
     
  5. Burnie

    Burnie
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    Tim,
    I am using the regular speakers on the iPad or through earplugs.
    Once the charger is plugged in (even if not to power), the sound cuts off. The other notable change on the podcast screen is a "dock connector" indicated in place of the upper left volume icon that indicates volume intensity. There is also a change from play  to pause.
     
  6. Tim SPRACKLEN

    Tim SPRACKLEN
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    OK - it sounds as though your USB connector (i.e. the one that connects the charger to the iPad) has developed a fault and that it's convincing the iPad that it's connected to the dock when you connect to the charger. I'm assuming you don't have a spare cable? I'd suggest - if you have an Apple Store near you - that you take your iPad there and try on one of the Store's USB connectors. If it's faulty, they should replace it for you.

    It seems unlikely that the fault lies with the socket in the iPad itself, otherwise we'd expect to see that problem all the time though I accept it's not impossible it's the iPad socket - engineers never say never :(

    OK - let us know how it turns out...

    Tim
     
  7. DontUnderstandMyIpad

    DontUnderstandMyIpad
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    Are you connecting the headphones afterwards? I.e. you first connect the charging cable, so that it says Dock connector and only then connect the headphones? For me that always redirects the sound to the headphones.

    This doesn't solve the problem, but you should still be able to listen to music that way.
     
  8. Tim SPRACKLEN

    Tim SPRACKLEN
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    Great suggestion - many thanks. When I peer into the dock connector socket on the iPad and see how delicate it looks, I'm surprised we don't have more problems - but I've not heard of any issues......

    Now comes that torrent of posts with members reporting dock connector problems.....:(

    Tim
     
  9. Burnie

    Burnie
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    That's it! You r brilliant! I used a different USB connecting charger and WALLA!!! Thanxs so much... Sending over a virtual premium beer, enjoy!
     
  10. Tim SPRACKLEN

    Tim SPRACKLEN
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    Glad it worked out - mmmm - beer......

    Thanks

    Tim
     

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