Tragic story...just got my new iPad as a gift and someone (no one fessed up) must have dropped it. The top left corner of the screen was shattered. Internally everything is perfect. I went right to the apple store (within my 30 days) am the girl was awful! Told me to buy a new one (64 gig...WAY EXPENSIVE), pay apple $350 for a new one (I don't have AppleCare +) or tape it together. She said with option 2 I would get a refurbished one but that's it. I was so upset with how she brushed off my extremely expensive problem and left the store in tears. I did have Asurion insurance on it so I filed a claim and a new one arrived within 48 hrs. Got the "new" iPad today and immediately I felt in the pit of my stomach that I got screwed. As I began to set it up, apples sign in box kept popping up (and continues to do so) with someone else's email address. I'm now regretting ordering the replacement from Asurion, and a,though they were very quick...I feel like this should be a BRAND new iPad "3". Does anyone have any opinions on this? any suggestions on a better way to go about handling this situation? I still have my cracked screen on and a, wondering if I should just replace the screen through a 3rd party. My second question is this: if I decide to keep the one Asurion sent me, should I send back my cracked one with the sim card it came with and has all my information on? I'm new to the techie world and am feeling a bit overwhelmed by all this. Thanks so much for your input!!