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New member, iplayer problem

Discussion in 'New Member Introductions - Site Assistance' started by lollybaby, Jan 17, 2012.

  1. lollybaby
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    lollybaby iPF Noob

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    Hi, love my new ipad2 everything works great except BBCiplayer which plays for 12seconds then I get a blank screen (apart from the pause/play symbols etc) but the audio is perfect. I have removed and reloaded the app several times, I have tried the same with the iplayer through safari and I have tried all sorts in settings. The demand5 channel and itv player work ok. Can anybody help please? Thanks.
  2. leelai
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    leelai Administrator Staff Member

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    Hi and welcome to the Forum!

    Sit tight and someone will be along who can answer your question, in the meantime:

    The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

    We also have our own App - It is a very simple app to navigate.
    http://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8
    Reading the IPad manual is a great place to start so please download a copy of these.
    http://www.support.apple.com/manuals/ipad/
    2 very informative threads from which you will learn many tips and shortcuts for the IPad.
    http://www.ipadforums.net/ipad-general-discussions/21590-tips-tricks-those-us-who-dont-know.html
    http://www.ipadforums.net/ipad-os/49581-ios5-tips-tricks.html
    We have rules like any Community so please read these also
    http://www.ipadforums.net/forum-rul...um-rules-everybody-please-read.html#post14697

    Once again we welcome you here and are so pleased you have joined us!

    Sent from my iPad using iPF
  3. giffgaffer
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    giffgaffer iPF Noob

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    I to am a new member with a problem with the BBC iPlayer app. It starts to open then goes blank. Any help to resolve this will be appreciated.
  4. lorrilo
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    lorrilo iPF Noob

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    Hi, I have exactly the same problem and it is getting very frustrating..!! Since getting my iPad at Christmas, I can't say that the iplayer app has been great: I have also removed it, re installed it, but I must say tonight is really bad: keeps stopping, then carries on but only the sound and no picture. Exactly like what you are describing. Can somebody out there help at all? Thank you
  5. leelai
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    leelai Administrator Staff Member

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    I've just downloaded this app and played a show. It does pause and a Whirly comes up to show its loading more video. I then moved closer to my router and it's playing fine now. How strong is your Internet? I'm wondering if the problems are because of this. You need a good strong connection for streaming. Also is anyone else using your internet connection while you are streaming? Try closing the app completely and then relaunch it. From the home screen do the four finger swipe up or double press the home button to reveal your multi task bar. These are all the apps that you have opened at one time. Long press the app until it jiggles and a red minus sign will appear above it. Press the minus sign, this will close the app, not delete it, now press the home button to return to your screen. It's also a good idea to close all these apps, as it helps the iPad run smoothly. Let us know how you all go.

    Sent from my iPad using iPF

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