New ipad4.... Screen problems?

Discussion in 'iPad 4 Forum' started by gazjam, Dec 13, 2012.

  1. gazjam

    gazjam
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    Hi, first post.
    Literally using IPad for about ten minutes!

    On any white background at any brightness there is a "blue shadow" along the bottom and one of the side edges of the screen.
    Quite disappointing as any other IPad I'd seen at the Apple Store was perfect.
    Is this normal? It's a lot of money and I had assumed the screen would be perfect. I bought my iPad from Apple online, can I take it to an Apple Store?











    I



    Is this normals
     
  2. KevinJS

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    No. It's not normal. Take it to any Apple Store for the Genius Bar to take a look at it. Chances are they will replace it on the spot, so make sure you back it up first if you have any data on there you don't want to lose.

    Sent from my iPad using iPF
     
    #2 KevinJS, Dec 13, 2012
    Last edited: Dec 13, 2012
  3. naina afridi

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    Yeah i have this problem too..if someone's know about this then tell us
     
  4. KevinJS

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    See above. Hardware faults are beyond the ability of this forum. They exist, and Apple's Genius Bar is the place to go. This is the advice we will always give in this situation.

    Sent from my iPad using iPF
     
  5. naina afridi

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    Okaay i will try thanks kewin :)
     
  6. gazjam

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    Wow, that was quick thanks Guys!

    I will take it to my local Apple Store.

    So the screen should (all things perfect) be bright white edge to edge with no shadows, dips in lighting at the corners etc?


    Thanks.
     
  7. KevinJS

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    The display should be uniform, with no differences in light or brightness.


    The retina display is incredibly difficult to manufacture, so there are instances where substandard machines find their way into consumers hands. Apple are pretty good at honoring their warranty, so you should get it replaced with no problems.

    Sent from my iPad using iPF
     
  8. gazjam

    gazjam
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    Thanks very much, will arrange an appointment.

    *EDIT* Appointment made for this Sunday Afternoon.
    What a fantastic service, my first tablet (well..second...I am having all sorts of return/replacement schenannigans with Big G "the other guy" :( and I ended up asking for a refund.)

    This is so much easier.

    Great forum btw, will post on welcome area soon!
     
    #8 gazjam, Dec 13, 2012
    Last edited: Dec 13, 2012
  9. gazjam

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    Just a thought, will I need to take in the Ipad box etc with me to the Apple Store?
    thanks.
     
  10. scifan57

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    It wouldn't hurt. Also, before you go to the apple store do a full backup of your iPad. If they give you a replacement iPad, you can set it up from the backup you made.
     

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