New iPad user

Discussion in 'New Member Introductions - Site Assistance' started by greencastleguy30, Nov 23, 2012.

  1. greencastleguy30
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    greencastleguy30 iPF Noob

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    Hello I just got an iPad and I'm having an issue where it will go to the apple icon and it stops. I tried holding the home and reset button nothing. I'm also wondering if it needs charged
  2. giradman
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    giradman iPad Super Guru

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    Hi Greencastle.. - welcome to the forum! :)

    Concerning 'resetting' the iPad, the Sleep/Awake & Home buttons need to be held simultaneously for up to 10 seconds before the maneuver is effective - so you might want to give 'reset' another try.

    Why are you 'wondering' about charging the device? The battery icon is in the right upper corner of the display and should indicate the charge present or if plugged into the appropriate charger, a symbol indicating that the battery is charging. So, please provide some more information - also you may want to mention you iPad model - good luck!
  3. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Hi there and welcome.

    There is lots of good advice and info on here plus plenty of members all too willing to help with any problems.

    Remember, search is your friend. If you can't find the answer you need and you post a question then give as much info as you can to help members help you i.e. iPad 1 or 2, etc. and iOS version and name of app if the problem is with a specific app........and please don't forget to read the forum rules http://www.ipadforums.net/forum-rules-help-info/2119-forum-rules-everybody-please-read.html

    These are the hacking section rules for all you jail breakers (and would be jail breakers) http://www.ipadforums.net/ipad-hacking/2892-hacking-section-rules-please-read.html

    We also have an app for this forum. The link to download the app is: Discussion Forum for iPad Users for iPhone, iPod touch, and iPad on the iTunes App Store

    You can download the manual for your iPad here http://help.apple.com/ipad/6/ and here http://support.apple.com/manuals/ and in iBooks search for "iPad user guide for" and you will find free comprehensive manuals for iOS 4, 5, 6, etc.

    If you have other Apple products or are interested in other Apple kit then why not join our sister forum too at http://www.appleforums.net/ and for iPhone users, come and join in the discussion over at http://www.iphoneforums.net

    The Archangel
  4. greencastleguy30
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    greencastleguy30 iPF Noob

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    Well thanks. I asked about he battery bc I think my nephew let it run down to nothing so feel that is part of the problem. I did try holding down the home and power but it just shut off for a few seconds and it pops on back to the logo screen. So now I'm trying to re-set it back to factory setting
  5. giradman
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    giradman iPad Super Guru

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    Apple does recommend letting the battery discharge to near completeness (not all of the way, though) about once a month, which adjusts the battery meter to work properly. You might want to due a 'prolonged' charge (like overnight) to determine the status of the battery - good luck and please post back - :)
  6. greencastleguy30
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    greencastleguy30 iPF Noob

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    I charged it overnight and tried the home button and the power button nothing . I even did the power button and the up volume an still nothing. Any other suggestions
  7. scifan57
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    scifan57 Super Moderator Staff Member

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    I think it's time for a Genius Bar appointment at the Apple Store. If they can't help you fix the problem, you should get another iPad in exchange.
  8. greencastleguy30
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    greencastleguy30 iPF Noob

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    Scifan what is Genius Bar
  9. scifan57
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    scifan57 Super Moderator Staff Member

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    It's the customer service section of an Apple store. It's usually busy, so it's best to call ahead and make an appointment.
  10. greencastleguy30
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    greencastleguy30 iPF Noob

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    O where do I find the number
  11. scifan57
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    scifan57 Super Moderator Staff Member

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    If you go to this page, it has info on how to contact Apple. If you tap the Canadian flag logo at the bottom right corner, you can change the page to that for your own country.
    http://www.apple.com/ca/contact/
  12. scifan57
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    scifan57 Super Moderator Staff Member

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    Another way to contact Apple is if you have the Apple store iPhone app. At the bottom of each product page you'll see this.

    image-3820546358.jpgTap on call apple and you can call them right from the app.

    image-3659801767.jpgIf you tap the button from an iPad, this screen shows up, with contact info.
    Last edited: Nov 24, 2012
  13. scifan57
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    scifan57 Super Moderator Staff Member

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    The easiest way, though,would be just to phone your local apple store to make the appointment.

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