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New iPad seems to be dead on arrival

Discussion in 'iPad Help' started by SydneySteve, Dec 28, 2010.

  1. SydneySteve
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    SydneySteve iPF Noob

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    I bought a 64 gig +3g iPad today and I suspect it is doa. When I try and setup by connecting to the PC, it is not being recognised by iTunes 10.1 and it simply won't power up. When I try and charge it using the power adapter, the Apple logo briefly appears (for a few seconds), the screen blanks out and then the logo reappears and so the cycle continues. I've tried to reset, but there's just no life.

    I have a second iPad that works perfectly with the PC in question, so I therefore suspect it can't be related to the USB port on the PC or the version of iTunes. What could be worng?
  2. ParishM
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    ParishM iPF Novice

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    why not call apple tech support ?
  3. xune
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    xune iPad Enthusiast

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    Or stop by an Apple Store.

    If you aren't near either, call 1-800-APL-CARE for Apple tech support
    Last edited: Dec 31, 2010
  4. SydneySteve
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    SydneySteve iPF Noob

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    Unit exchanged confirmed DOA

    Apple Sydney confirmed unit is DOA. Unable to power up. Retailer exchanged it for a new unit with no problems. All now good.

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