New iPad Can't Be Unlocked After Locking, Stays On The Black Screen!

Discussion in 'iPad 3 Forum' started by JohnTerry, Apr 28, 2012.

  1. JohnTerry

    JohnTerry
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    Hey! What's up?

    There is a problem with the new iPad. Everytime you lock it(pressing the sleep button) or it locks by itself, it's pretty impossible to unlock it. It just stays on the black screen. When you connect it to iTunes, it seems to be on, since iTunes recognizes it. By the way, the hard reset doesn't seem to work either. Whenever you press and hold Home/Sleep buttons, nothing happens(sometimes it restarts, but most it doesn't). When you connect it to a charger it makes a periodic sound(when it's on the black screen after it's locked and can't be unlocked). Already tried restore, didn't help.

    Any solutions?

    Thanks in advance!
     
  2. skimonkey

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    Hi John-have you tried to check your settings? Check to see how long your auto lock setting is set for. I am not sure if this is your problem,but let's start there. Go to settings/general/auto lock. See how long it is set for. Maybe set it for 5 minutes, if it is currently set for 2 minutes.

    Give that a try and let us know.
     
  3. AQ_OC

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    If it is impossible to unlock, how are you getting back into it?
     
  4. JohnTerry

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    Sometimes the hard reset works. Like it did about an hour ago. You can use it normally, as long you don't lock it, because you are running a risk of not unlocking it...
     
  5. AQ_OC

    AQ_OC
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    I sure would disable autolock next time I got back in....then I would take it to the apple store.
     
  6. skimonkey

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    Yes, I would have to agree here with Aq-oc. This does not seem normal function for the iPad. It would also be helpful for you to actually show them the problem, because, I am not really sure what is happening here.

    Good luck and let us know.
     
  7. JohnTerry

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    In the autolock option it's set to 2 minutes.


    Here is what happening when there is the "unlock problem"
    1. The functional iPad is locked(using the sleep button or autolock)
    2. When trying to unlock it, by pressing the sleep button, it doesn't do anything(black screen).
    3. Pressing home + sleep (hard reset) does nothing
    4. When connected to charger/usb in that state, it produces a constant and periodic sound.


    How to unlock it:
    1. Sometimes holding home + sleep, does the hard reset and it restarts(apple logo appears).




    NOTE:
    1. When in black screen, iTunes detects it, files can be synced.
     
  8. skimonkey

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    I am confused. When you press the home button a slide lock should appear to unlock it. Do you see this and sliding to unlock it?
     
  9. JohnTerry

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    Most of the time there is no unlock slider, when the sleep button in pressed, nothing happens, the screen remains black.
     
  10. skimonkey

    skimonkey
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    Have you done anything or downloaded an app for this to start happening? Did you jail break your device?
     

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