New IPad Air 2 issue

Discussion in 'iPad Air 2 Forum' started by moparherb, Mar 15, 2015.

  1. moparherb

    moparherb
    Expand Collapse
    iPF Novice

    Joined:
    Dec 30, 2010
    Messages:
    71
    Thanks Received:
    12
    just got a new iPad air 2 and I did a backup on my iPad air first. Then I told the new iPad to use the cloud to setup. Well the new iPad had ios 8.? so it would not setup because the cloud backup was with iOS 8.2. So I decided to set it up without the cloud and then I decided to update the software to 8.2. It's been doing that for 4 hours now and it looks like it's only half done. If I get the iOS upgrade to work how do I set the new iPad with the cloud info so all my apps and settings are there?
     
  2. twerppoet

    twerppoet
    Expand Collapse
    iPad Legend II

    Joined:
    Jan 8, 2011
    Messages:
    20,284
    Thanks Received:
    5,820
    Once the new iPad is on iOS 8.2, try restoring it using the iCloud backup again. It should work.
     
  3. moparherb

    moparherb
    Expand Collapse
    iPF Novice

    Joined:
    Dec 30, 2010
    Messages:
    71
    Thanks Received:
    12
    Where do I find restore. Should I reset the iPad Air 2 like it was new and start again?
     
  4. scifan57

    scifan57
    Expand Collapse
    Administrator
    Staff Member

    Joined:
    Dec 3, 2011
    Messages:
    26,657
    Thanks Received:
    8,213
    Yes, you erase the iPad and set it up from the iCloud backup of your old iPad.
     
    • Like Like x 1
    • Agree Agree x 1
    • List
  5. twerppoet

    twerppoet
    Expand Collapse
    iPad Legend II

    Joined:
    Jan 8, 2011
    Messages:
    20,284
    Thanks Received:
    5,820
    Exactly. The reason it failed the first time is that you can not restore a backup on a newer version of iOS to a older version. Mostly because there is no way for Apple to have predicted what changes would be made between version. Once the iPad is on the new version, it should restore as intended.

    It is possible to restore a new iOS version from and older version's backup (up to a point), since Apple knows what changes it's made and can compensate.
     
  6. moparherb

    moparherb
    Expand Collapse
    iPF Novice

    Joined:
    Dec 30, 2010
    Messages:
    71
    Thanks Received:
    12
    Well IOS 8.2 finally installed (about six hours) and I reset the new IPad and now it is starting from the iCloud backup. This says it will take about five hours.
     
  7. scifan57

    scifan57
    Expand Collapse
    Administrator
    Staff Member

    Joined:
    Dec 3, 2011
    Messages:
    26,657
    Thanks Received:
    8,213
    Let us know how it works out.
     
  8. twerppoet

    twerppoet
    Expand Collapse
    iPad Legend II

    Joined:
    Jan 8, 2011
    Messages:
    20,284
    Thanks Received:
    5,820
    If iOS 8.2 took that long to install, expect the restore to take a while too. The initial restore will probably happen fairly quickly, but the apps will take longer. Don't be discouraged if they seem to be taking a long time. They'll all look gray at first, and one by one become solid and usable. If it stalls out when restoring the apps, just restart the iPad and it should resume app installations. Might take a couple of cycles if you have a lot of apps. It took me almost a day and a half for every app I had to be reinstalled. I had a lot, and a few very large ones.

    (do not restart the iPad while the initial part of the restore is happening, or you'll end up starting from the beginning, if you're lucky)
     
    • Like Like x 1
    • Agree Agree x 1
    • List
  9. moparherb

    moparherb
    Expand Collapse
    iPF Novice

    Joined:
    Dec 30, 2010
    Messages:
    71
    Thanks Received:
    12
    Well I went to bed at 10:30 eastern time in the states and this morning at 6:00 everything is done and the iPad is running fine. If I work with all my apps for a few days, is it then alright to reset the old iPad so that I can sell it? Anything I should be aware of before resetting the old iPad? Thanks for all the moral support. It would seem that most customers who are upgrading to a new iPad would have to go thru this because most retailers will not have iPads with IOS 8.2 on it.
     
  10. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,396
    Thanks Received:
    9,299
    Turn off Find my iPad on your old iPad before you erase everything (Settings - iCloud), just to make sure it's not connected to your iCloud ID any more.
     
    • Agree Agree x 2
    • Like Like x 1
    • List

Share This Page



Search tags for this page

issue date ipad air