Netflix App Not Working

Discussion in 'iPad Apps' started by JanaD, Jun 9, 2011.

  1. JanaD
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    JanaD iPF Noob

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    I have the ipad 2 and have been using the Netflix app to watch movies. Yesterday, it stopped working. It cycles for a couple of seconds on the all red screen, then becomes all white with the Netflix banner at the top, but no items listed. Rebooting, etc. do not fix the problem and a co-worker is having the same problem on his iphone.

    I've googled looking for word of a problem or outage, but haven't come across anyone talking about it.

    Any ideas?
  2. b00bie
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    b00bie iPad Fan

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    I just loaded it up on my iPad (not a 2) and it is working fine.
  3. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

    Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
    Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

    Tim
    Scotland
  4. JanaD
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    JanaD iPF Noob

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    Thanks guys,

    I have done the jiggle and cancel as well as a restart. My co-worker did also. Neither fixed the problem. It is working today, but I'm at home. I'm beginning to wonder if it's been blocked by the guest internet at my day job, but what I find interesting about that is my friend was still streaming on his Android and it worked fine while the iphone and ipad got nothing. I'm working from home today, so I'll call him at the office and we'll do some testing.

    Thanks so much for the quick responses!
  5. Ziek
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    Ziek iPF Noob

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    Netflix stopped working after 4.34 update

    Netflix symptoms exactly as described here (app starts then white screen). Also tried hard reset - delete app and reinstall - hard reset again - same problem. Did the most recent 4.34 update on iPad 2 (wi-fi only).

    Suggestions?
  6. dj_in_cleveland
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    dj_in_cleveland iPF Noob

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    They may have had some issues yesterday. The same thing was happening for me on my ipad and on my ps3. computer was working fine. About 11pm EDT, it started working again. 2 people told me they had simliar issues, and then now you.
    Is it working today for you?
    Last edited: Jul 18, 2011
  7. idave23
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    idave23 iPad Enthusiast

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