Netflix Alert Message

Discussion in 'iPad Help' started by dwilliams1061, Feb 20, 2011.

  1. dwilliams1061
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    dwilliams1061 iPF Noob

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    For several months I've been streaming Netflix movies through WiFi connections with no problems. But today nothing will stream. I get an Alert box saying: "NCCP register with Netflixld failed". A call to Netflix support was not very helpful. They claimed no knowledge of this issue and recommended I call my service provider (Time Warner).
  2. twerppoet
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    twerppoet iPad Legend

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    Before you get bogged down in the support system, try this.


  3. Mrcarizma
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    Mrcarizma iPF Noob

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    Just started getting the same error, but the soft restart didn't resolve the issue, any other suggestions?

    32Gig wifi 1st Gen
    Version 3.2(7B367)
    J-broke w/ Ins tall ous
  4. twerppoet
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    twerppoet iPad Legend

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    I don't have Netflix, but there are two other things of the general fix variety might help.

    One: Go to wherever your account user ID and password are set, clear them, exit the app, restart the iPad or stop the app from the multitack bar, and then open and reenter your account ID and password.

    Two: Delete the app, then reinstall it.
  5. MacHead
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    MacHead iPF Noob

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    I love Netflix on iPad but I've been having issues too. When I try and watch a show, it goes to the page where it says "your almost ready..." then loads the movie then goes backwards until I get to the orginal page of where I was. Does anyone have an answer?!
  6. Mrcarizma
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    Mrcarizma iPF Noob

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    Thanks, fortunately I didn't need to reinstall. Evidently my iPad somehow fell off the list of "approved devices" in my Netflix account, so I just re-added it and it's working again, thanks.
  7. Mrcarizma
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    Mrcarizma iPF Noob

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    I used to get this problem as well, so I reset my Netflix app within the iPad settings, then if that doesn't work, try the soft-reset, that should remedy the problem.
  8. dwilliams1061
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    dwilliams1061 iPF Noob

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    Thanks for all the advice. What finally worked for me was uninstalling Netflix from my iPad and deleting the app from my PC iTunes library. Then I reinstalled on the iPad and all seems fine. Thanks again for the help.
  9. Rood Radish
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    Rood Radish iPF Noob

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    Just delete it and use movies for iPad instead :)
  10. DaveSt
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    DaveSt iPad Junkie

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    I also have problems with Netflix from time to time but in almost every case it is because there is not enough free memory on my iPad. If I go and shut down all of the hibernating apps (double tap home button and delete all the apps in the multitask bar) Netflix will then run fine. Next time you are having problems, try this and see if it helps. I ended up jailbreaking my device simply so I could close all apps with one button because of this issue.
  11. quigi
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    quigi iPF Noob

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    Got the message (139) too, when "Authenticating...". Rebooting the iPad didn't help.
    The fix: scroll to bottom in app, sign out, then sign in again.

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