Need help with restore problem

Discussion in 'iPad Help' started by Billee, Aug 14, 2010.

  1. Billee
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    Billee iPF Novice

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    I had a problem with the 3.2.2 upgrade which wound up requiring a restore. I ended up with missing books and music.

    I found two iPad backup file folders on my computer. Should only be one? I am concerned that future backup/restore operations may be messed up.

    I am considering:

    1) uninstalling iTunes and all it's files from my computer, reinstalling, and doing a new backup.

    OR

    2) Move the backup files to another folder and do a new backup. If it creates a new file, erase the old files.

    Any suggestions would be appreciated.
  2. MikesTooLz
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    MikesTooLz Super Moderator Staff Member

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    connect to itunes and then right click the ipad. select to restore from backup.
  3. Billee
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    Billee iPF Novice

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    I called the Apple help desk. It looks like one of the two backup files on my hard drive was corrupt. The tech instructed me to do what I described in option #2 in my original post. That fixed the problem.

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