My ipad2 crashes if I try to open anything.

Discussion in 'iPad 2 Forum' started by John M R Briggs, Jan 7, 2015.

  1. John M R Briggs

    John M R Briggs
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    I can't even open settings without it crashing. I have no apps opne although some need updating I'm sure. I use iCloud to synch with my iMac.

    Any help much appreciated.

    John
     
  2. Brian 244

    Brian 244
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    Try a hard reset. Hold home and power button for 10 seconds, causing the iPad to restart.
     
  3. J. A.

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    Resetting is holding Home and Power button until the Apple logo appears, then letting go of both.

    The iPad doesn't always need the same amount of time to show the logo.
     
  4. John M R Briggs

    John M R Briggs
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    I tried this hard reset numerous times, but no change in the problem.
     
  5. J. A.

    J. A.
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    Did you update your iPad over the air (using Wi-Fi), or through iTunes?
     
  6. John M R Briggs

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    update your iPad? how? I can't get into settings as it crashes first. Is there another way? I have an iMac running synched via icloud etc.


    by the way - thank you for your help with this - I have MS and if I have to take the iPad somewhere to get it fixed is hard for me.
     
  7. J. A.

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    It's also possible to update your iPad using iTunes. Here are the instructions:
    http://support.apple.com/kb/PH12124

    Before updating, make sure the latest iTunes version is installed, backup your device (also possible using iTunes), then update it.

    After updating, reset your iPad once more.

    It looks like you updated in Settings - General - Software Update until now. Updating with iTunes might help with your problem.
     
    #7 J. A., Jan 7, 2015
    Last edited: Jan 7, 2015
  8. John M R Briggs

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    T



    The link just takes me to a blank page, but never mind. It may be my fault.

    You are right I did all my system and iTunes updates on the iPad in 'Settings - General - Software Update', but I can't even open iTunes to update directly now.

    I may be able to do something by plugging the iPad into my iMac and synching or something???

    My iPad is backed up on iCloud (I think) but I am way out of my depth now.
     
  9. J. A.

    J. A.
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    Updating via iTunes on your Mac is what this link should show you.

    When you tap it, you'll see this at first, when you access this forum in Safari:
    image.jpg
    Tap "Continue" to access the Apple Support site.

    If it still shows a blank page, force close Safari and try the link again.
     
  10. scifan57

    scifan57
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    If you see a blank page when tapping the link on a page, swipe up on the screen and the page in J. A.'s screenshot will appear.
     

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