My iPad mini has a hairline crack now

Discussion in 'iPad General Discussions' started by krishnanpc, Nov 13, 2013.

  1. krishnanpc
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    krishnanpc iPF Noob

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    Hello

    My iPad mini has a hairline crack now, and it is 4 months old. I rang the apple store over the phone and they said it would cost Rs.14500 for a replacement.

    I was skimming through Apple VMI guide , and it says the following.

    Screen and Glass Inspection
    Apple’s policy is to replace products showing defects that are not the result of obvious external
    cause.
    Visually inspect for crack(s) on screen or glass, and follow these guidelines:
    • A product exhibiting a single hairline crack without visible damage to the enclosure is
    eligible for covered (warranty or APP) repair service.
    • A product exhibiting multiple cracks or a single crack with visible damage to the enclosure
    is eligible for OOW paid repair service.
    Single hairline cracks with no enclosure damage:

    So I was wondering if my hairline crack qualifies for a replacement?IMG_20131113_115657.jpgIMG_20131113_115753.jpg
  2. scifan57
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    scifan57 Super Moderator Staff Member

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    Your iPad mini has two cracks that originate at the edge of the screen where your finger is. Two cracks with a common origin point are almost certainly the result if an impact, which would make it ineligible for warranty service.
  3. AQ_OC
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    AQ_OC Super Moderator Staff Member

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    Not sure why you are asking us. This is a decision that should be made my visual inspection by an Apple employee empowered to make such a decision. In other words, it is best to take it in and show it to them...unless you know for a fact that there is evidence on an impact...in that case you would be wasting your time to take it in.
  4. krishnanpc
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    krishnanpc iPF Noob

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    Yes. I will have to take them to the apple store. I ll do that this Saturday.

    Are these cracks likely to worsen? ie; spread over to diff parts of screen?
    Is it safe to ride by until I run out my warranty? (So that I can use a 3rd party and get it fixed at a much cheaper rate)
    Last edited: Nov 13, 2013
  5. AQ_OC
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    AQ_OC Super Moderator Staff Member

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    They could very well worsen...I could consider putting a screen protector on so if some glass starts coming off, the shards would not get all over me and my other things. No telling what can go wrong with a cracked screen. Good luck.
  6. krishnanpc
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    krishnanpc iPF Noob

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    I visited the store and handed the device to them. They said they needed to give it in for inspection and let me know by Wednesday. I will keep you guys posted!
    Fingers crossed.
    (Too bad I did not backup my iPad though not something I would regret if I end up with a replacement!)
  7. AQ_OC
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    AQ_OC Super Moderator Staff Member

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    Fingers crossed!
  8. krishnanpc
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    krishnanpc iPF Noob

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    Hey guys.

    Today morning I received a call from the Apple store and guess what!
    It said that my replacement has arrived! The apple guy also mentioned that I d get a new one free of cost!
    IMG_20131122_200613.jpgIMG_20131122_200642.jpg

    As a sign of goodwill, I also bought a new case from their shop. At least it should remind me to be more careful while using it.
    Also it came with a downgrade in the os with iOS 7 (I hate the flat design and nauseating zoom animations ) not that I would complain ;) ;) ;)

    Thank you all for replying!
  9. AQ_OC
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    AQ_OC Super Moderator Staff Member

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    Congrats, job well done!
  10. skimonkey
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    skimonkey Administrator Staff Member

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    I always love hearing outcomes like this!! So glad this all worked out for you! Enjoy! :)
  11. rjsk
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    rjsk iPF Noob

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    Congrats dear for your replacement and be careful for next use.

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