Last night I was surfing around for Christmas presents when I flicked my finger across my IPAD screen it went black. So I did what any normal frustrated person would do.... I shook it like an etch a sketch. The screen stayed black. I plugged my IPAD into the wall charger and waited. Two minutes later the screen was still black. I started to pout.... I called in my somewhat techincal husband and asked him to fix it. He promptly took my IPAD back to the wall charger and plugged it in and told me not to touch it for a while.... I continued to pout. Then I went online to look for a new one because I just knew my IPAD was dead. I woke up this morning and reluctantly called Apple Technical support. After listining to a detached voice tell me I'd probably have to fork over $79 or $29 for help, I was actually connected to a live person. (Two thumbs up Apple!) We will call her Angel because she must be one. Afterall she helped bring my IPAD back from the dead. Angel helped me do a "hard" reset on my IPAD which oddly enough did not include shaking my device. She asked me to hold the power button at the the top of my IPAD along with the circle/square button at the bottom of my IPAD screen. Its the button you use when you get tired of looking or playing with something. Angel insisted that I hold them down at the same time. (I'm sure some wacky gamer thought of this process.) She said when the apple appears we would continue. Skeptical I thought "ya right... the apple." But sure as sh!t a little apple appeared and then....my IPAD was back. I checked it, everything was back, it looked un harmed, i was so excited I started to cry. I asked what had I done to my electric baby to make it so upset. Angel showed me how to bring up my multitask bar and showed me how many applications I had running. I didn't even know I had a multitask bar.... you pull it up by hitting the circle / square button twice. I had over 20 applications running that I had thought shut down. Once I deleted them all I was OK. I thought I should post this fix for any other non technical users out there. That love their IPAD as much as I love mine. If it goes black don't assume all is lost. Don't shake it, it doesn't help. Don't give it to your kids to play with. Don't use it as a tv tray for your dinner And for the love of GOD do not bury it in the back yard!!! Call Apple support first, my call was free but it could cost some $$$$ However it was worth it. Angels are there to help.