My contacts are multiplying!!!!!

Discussion in 'iPad Help' started by Tfstairs, May 9, 2011.

  1. Tfstairs

    Tfstairs
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    I have a bunch of contacts that have been multiplying, I assume, when I sync. I turned off the option to sync contacts with outlook, but it still seems to be happening. Is anyone else having this problem? Does any one have a nice, easy solution?
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN
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    I have move this post to the Help section, because I think it might receive better attention there.

    Tim
    iPad Forum Moderator
     
  3. Tfstairs

    Tfstairs
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    Seriously!!!!! Any body out there with any sort of fix. I'll try anything!
     
  4. twerppoet

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    Ok, let me ask a few questions, and maybe something will make sense. I haven't said anything so far because I have no idea what is going on, and was kind of hoping someone else had the easy answer.

    What type of email service are you using, and does it do contacts as well? Check your account on the iPad under Settings >> Mail, Contacts, Calendars, and select the account. Does it have an option to sync contacts?

    When you say you've turned off Contact syncing with Outlook, do you mean you turned it off in iTunes in the Info tab? I'm pretty sure this is what you meant, I just want to be certain.

    And so I know what is safe to recommend for troubleshooting, do you have a good copy of your contacts off the iPad, say in Outlook?
     
  5. Tfstairs

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    Yes, shut the sync off in info in iTunes.
    Outlook is the email client I work with on the PC.
    I have not tried the settings in mail contacts, calendars.
    My contacts are better and more current on my iPad & iPhone.
    I'll have to check but it might be easier to erase iPad contacts and then sync with outlook and add the ones that are missing from recent entries.
    However, I am still interested in what you might suggest.
    Thank you!
     
  6. twerppoet

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    What kind of email account to you have?

    The setting that allow contact syncing is easy to spot. It will say Contacts and have an ON/OFF switch next to it. If it isn't there, then you don't need to worry about it.

    Supposing that your account does not have contact syncing enabled, this would be my suggestion.

    Turn the contact syncing back on, and sync. Then turn it back off. Hopefully the other contacts on your iPad will get transferred. Maybe not. From what I've heard contacts created on the iPad don't always get synced back to Outlook.

    Now edit and get the contacts the way you want them in Outlook.

    When finished go back to the info tab in iTunes and turn syncing back on. Then go tot he Advanced box and choose to overwrite the contacts on the iPad.

    Sync.

    You can now either leave the syncing on and hope it does not get confused again, or turn it off and be stuck with having to add the contacts to Outlook and the iPad separately.

    If your account is a Google or Hotmail account, it might be possible to sync your contacts another way. That's why I keep asking about your account type.
     
  7. Tfstairs

    Tfstairs
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    I do have a hotmail account, but my main account is @me.com, and my secondary is from my website on my hosts server.
    I did turn off the contacts on my pad and it gave me the option to erase the synced contacts from my iPad. I did this as well knowing they are all also on my phone. I figure I will sync again with outlook and go from there.
     
  8. twerppoet

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    If you are using MobleMe, do not sync with Outlook

    Give me a few minutes and I'll get a better procedure for you. I need to look up how Outlook is set up to sync with MobileMe.
     
  9. twerppoet

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    Ok, here is what probably happened. You most likely had Outlook set to sync with MobileMe, and your iPad set to sync with MobileMe. This is good. Everything should sync to one source. When you also chose to sync the iPad to Outlook through iTunes, it suddenly tried to keep up with two sources. Worse, it would make changes to Outlook, which would change MobileMe, which would then change the iPad, which would change Outlook...

    A loop that would have gone totally out of control, except it only happened each time you did a sync with iTunes. Contacts that seemed to duplicate after the fact were probably just catching up via the web syncing. That can take a while sometimes.

    So, the solution.

    First, never again turn on Outlook syncing in the info panel for either device. This is a manual sync that should only be used by itself, when it is the sole source for content.

    Turn off Contact syncing on your iPad for now. Turn off contact syncing for your iPhone as well, but keep the contacts as a safe backup for now.

    Now, make sure you've got Outlook and MoibleMe set up to sync properly. Here is the setup page from Apple. I can't help with this because I don't have Outlook.

    MobileMe Help: Set up MobileMe syncing

    In MobileMe (me.com), or Outlook edit your contacts until you have them the way you want, deleting duplicates, whatever. Make sure all changes are reflected the way you want in both places. That may take a while as things get synced.

    Now, in the account settings on your iPad turn contacts back on. After a while it should duplicate your me.com address book.

    When you are absolutely certain the iPad is working correctly, go ahead and turn the contact syncing back on for the iPhone. When given the option let it overwrite the contacts, or you'll end up with duplicates again.

    Disclaimer: this is a best guess procedure. As I said, I can not duplicate it exactly. This is how I'm set up, but I use Mail on an iMac, not Outlook, so there is room for problems to crop up. So take each step, and check to make sure things are working right before going on.

    BTW, you should to into iTunes Preferences, the Devices tab, and turn off auto-syncing. This will prevent the devices from trying to sync before you can make changes to the Info tab.
     
    #9 twerppoet, May 11, 2011
    Last edited: May 11, 2011
  10. Tfstairs

    Tfstairs
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    Thank you!
    I will try to get some time to tackle this over the weekend.
     

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