Missing e-mail

Discussion in 'iPad Air 2 Forum' started by Hwbkeys, Aug 13, 2015.

  1. Hwbkeys

    Hwbkeys
    Expand Collapse
    iPF Noob

    Joined:
    Aug 11, 2015
    Messages:
    6
    Thanks Received:
    0
    mysteriously, after I sent an e-mail, everything in my e-mails just disappeared and the in-box does not receive any new ones. I've been unsuccessful in getting the function to work at all. Anyone know what might of caused this and how I might recover them and get the function working again?
     
  2. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,767
    Thanks Received:
    9,785
    There's one fix that works in many cases: delete the account from your iPad and reinstall it.

    If this doesn't help, you'll need to provide more information:
    What did you try to fix your problem? Which account is the one that doesn't work properly (Gmail, Yahoo, Outlook, ...)? Is it a POP or an IMAP account?
     
  3. Hwbkeys

    Hwbkeys
    Expand Collapse
    iPF Noob

    Joined:
    Aug 11, 2015
    Messages:
    6
    Thanks Received:
    0
    Thanks for your prompt reply. E-mail account is Comcast Xfinity. It works on main PC and on my iPhone. Phone Settings shows Host name as mail.comcast.net. IPad Host name shows IMAP.comcast.net. I've tried to change the iPad host name to "mail" but it defaults back to IMAP
     
  4. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,767
    Thanks Received:
    9,785
  5. Hwbkeys

    Hwbkeys
    Expand Collapse
    iPF Noob

    Joined:
    Aug 11, 2015
    Messages:
    6
    Thanks Received:
    0
    Thanks. It showed the settings that match those on my device. I did learn that it is IMAP.
     
  6. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,767
    Thanks Received:
    9,785
    Did you try deleting the account (Settings - Mail, Contacts, Calendars) and installing it again afterwards?
     
  7. Hwbkeys

    Hwbkeys
    Expand Collapse
    iPF Noob

    Joined:
    Aug 11, 2015
    Messages:
    6
    Thanks Received:
    0
    I deleted the account and opened it up as a new account. Voila, it works! Thanks for your and others' help.
     
  8. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,767
    Thanks Received:
    9,785
    I'm glad it's working. :)
     

Share This Page