Minor electric shock/tingle form my ipad 4th gen

Discussion in 'iPad 4 Forum' started by Danny102, Nov 21, 2012.

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  1. Danny102

    Danny102
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    Hello all, have been visiting this forum for a while now but this is my first post. I'm having an issue with my new ipad. It's a 4th gen 16gb wifi. Having upgraded form an ipad 2 I must say I'm impressed! Screen is really nice to look at and It's a massive step up performance wise. The problem I have is, I'm getting a mild shock/tingling sensation whilst charging the device, any time I touch the back. It's not isolated to one area it's all over. It only happens when it's on charge. It's not a big deal but a little worrying as I have not encountered anything like this before with an apple device...or any device for
    that matter. I know this is not the norm so was wondering if any of you
    guys have come across anything like the before? And what you would recommend I do next? I have apple support
    booked in to call me tomorrow afternoon so hopefully they can shine some light on the issue. Also i have noticed slight
    Glitching in the app store while browing previously purchased apps and downloading an app ( if that makes sence) has
    anyone else noticed that? again this is no big deal I'm more concerned about the charging issue. Apart from that I am
    really
    happy with my ipad just a shame I have this problem!

    Dan.
     
  2. KevinJS

    KevinJS
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    A minor shock to you could be devastating to the innards of your iPad. Time for a trip to the Genius Bar, I think

    Welcome to iPF.

    We are a multinational group sharing an interest in Apple products, particularly the various iPad models. Although we have no affiliation with the company, we have many members who are extremely knowledgable on various aspects of the products.

    Whether you have one question or comment, or have longer-term aims, you are welcome to join us.

    Here are some useful links:


    https://itunes.apple.com/ca/app/discussion-forum-for-ipad/id412896524?mt=8

    Here's where to get the free forum app for easier browsing of the threads.

    http://www.ipadforums.net/ipad-general-discussions/21590-tips-tricks-those-us-who-dont-know.html

    Contains a huge amount of information which you may find useful.

    http://www.ipadforums.net/off-topic/29728-anything-goes-thread.html

    http://www.ipadforums.net/off-topic/57514-what-you-guys-doing-right-now.html

    Where you can meet some of our members and find out what everyone is talking about. Don't be shy. Join the party.

    Here's a link to the rules, so you can see what's allowed and what's not.

    http://www.ipadforums.net/forum-rules-help-info/2119-forum-rules-everybody-please-read.html

    Remember the last rule above all. HAVE FUN.

    Sent from my iPhone using iPF
     
  3. Danny102

    Danny102
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    Hi, thanks for the info! Kinda guessed a trip to the apple store was on the cards just thinking I would check elsewhere for now as I cant
    get there till the weekend :) I have seen people posting from the iPF app so will go grab that now. Will update with my progress after
    chating to the Genius Bar I hope they will replace it have not been before, have never had any issues in the before! iPhones , pods and
    IPads I have had in the past have just worked ;)

    Dan
     
  4. buerkletucson

    buerkletucson
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    That just doesn't make any sense.......
    The iPad charges using 5Vdc......this can not shock you at all.

    You sure the metal back is not touching something else when it's connected to the lightning connector?
    Just speculating.......Not sure how the retina display works but I wonder if they boost the voltage to some much higher value for the display......maybe there is some sort of internal short that only shows up when plugged in?

    I think a warranty exchange is in your future.
     
  5. Danny102

    Danny102
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    Maybe, I spoke to apple support this afternoon and the chap on the phone said it was normal and some people are more sensitive to it then others. I'm not so sure he's calling me back this evening as I ran out of time at lunch. Will let you know the final outcome.

    Dan
     
  6. AQ_OC

    AQ_OC
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    Is it winter there? Do you have carpet? Sounds like simple electrostatic discharge to me. It get is a lot in my home office...lots of electrical connections in there doesn't make it any better. Advice: get a grounding strap or pad and discharge to that before touching your ipad.
     
  7. Poisonivy

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    this is quite common,i have had the same thing,i eliminated the problem by using the cable from my Macbook pro while charging,i got a spare cable from Apple,i can promise you this will resolve this issue.
     
  8. buerkletucson

    buerkletucson
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    What the op describes does not sound like simple static electricity to me......
    He says it only happens when plugged in and is more than a one time shot.....mild tingling all over the back area.

    "This is normal"......I would have an issue with that if I was getting shocked by a device you hold in your hands and operate.
    That's a ridiculous answer IMHO.

    Mine does not do this at all and it's the first I've heard of this on this forum, so it's not "normal".

    If it was me, I'd make them find a solution and/or exchange for another unit.
     
  9. AQ_OC

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    First off, you have no business calling the answers of others ridiculous. You aren't there, you don't know what is going on. And how can you demand that apple find a solution for something that may actually not have anything to do with the ipad?

    Second, people use different words to describe similar events. You or I can not be sure what the OP is experiencing.

    If the metal back is exposed, it indeed can be simple electrostatic discharge. It's the simplest way to get large potential differences in the area. And in many parts of the world this is the time of the year when this problem increases. It could be prevented or lessened by using a case or grounding oneself. Failing that, it could be indicative of an improper ground in the environment where that iPad is being charged. Yet, we have zero info on that. The op would do well to experiment with charging location, what the charger is plugged into, and not dragging those feet when walking across the floor.
     
  10. buerkletucson

    buerkletucson
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    Holy smokes.....simmer down a bit ha? :eek:

    First, I responded to what the Apple support person said, not a what a member on this forum said! I never called an answer from a member ridiculious.

    Second, if it's a consumer device and a person is using it as intended and is getting shocked, it's a ridiculous answer from Apple support IMHO.
    They have not even looked at the device and say it's normal?

    Third, what the op describes does not sound at all like static electricity to me......by his very own description, it sounds like it is a continual mild shock. Static electricity is a one time thing with a discharge of a built-up charge either on the device or the person touching the device, it is then released. It will not occur again until the charge is built up again, like walking over carpet, etc in a very dry environment.
    Also, if it was static electricity it would not matter if it was plugged into a 5vdc power supply or not.
    btw - "improper ground in the environment where that iPad is being charged".....the iPad charger itself does not use a ground terminal, it's 2-prong isolated charger.

    This unit obviously needs to go back to Apple and have them investigate the issue...........unless they can attribute it to something the owner is doing negligently, they need to provide a resolution.
     
    #10 buerkletucson, Nov 23, 2012
    Last edited: Nov 23, 2012
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