Messenger help

[Melie]

I'm having trouble sending photos in messenger. When I attempt to send a pic all I get is a black screen with at most 1 or 2 photos available to send.
Until recently, all of my photos were visible and available to send.

Thanks for any help
Mark

 

[Jupiter7]

There have been some changes with IOS 10. In the Message App, tap the little Camera, then swipe to the right and you should see your Photos.

 

[Jupiter7]

Correction: You actually only need to swipe to the right on iPhone. On an iPad you should see your Photos to the left when you tap the little camera.

 

[Melie]

Thank you. The actions that you mention still bring me to a black screen with only 1 or 2 pictures on it. I have deleted many photos to free up memory but to no avail.

 

[twerppoet]

The photos that first show up when you select the camera in the Messages are only the most recent photos. To see all photos choose the Photo Library option to the left, and navigate to either Moments or All Photos.

Here is how it looks in iOS 10 on an 12.9" iPad Pro. The first two screens are incorrect for iOS 9 and earlier, and the Pro shows more pictures than you'll normally see on a smaller iPad.

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If this is what you are doing, and still seeing a lot of blanks, we'll have to make another guess. Good luck.

 

[Jupiter7]

In case there is a glitch with your photo collections, you might try powering the iPad down for a minute or two.

 

[Melie]

Thank you all for the help. Still not working though.
Probably time for a new iPad

 

[Jupiter7]

You are welcome. Maybe it's a good excuse to get a new iPad, as you say!

 

[Melie]

Well, I just bought a new iPad Air w/128 GB for 500 bucks and the problem persists.
Could it be an issue with Messenger?

 

[Jupiter7]

Are your photos appearing normally in your Photos App?

 

[Melie]

Yes they are appearing as usual.

 

[twerppoet]

Do you have iCloud Photo Library turned on in Photos' settings?

 

[Melie]

Are your photos appearing normally in your Photos App?

Yes

 

[Jupiter7]

When you bought the new iPad, did you restore from a backup of the previous iPad? If so, I wonder if you have simply transferred the problem to the new device. So if you did, it might be worth restoring to factory settings and setting it up as new.

 

[J. A.]

It should be possible to send an image from the Photos app. Open the app, select one of your pictures, tap the Share button at the top right. One of the options you'll get is the Messages app:

Tap it. Enter the recipient:

Add text, if necessary, and send it.