Major. Issue with lost emails - send but then disappear and never arrive

Discussion in 'iPad Help' started by stuartlaw, Jul 13, 2011.

  1. stuartlaw

    stuartlaw
    Expand Collapse
    iPF Noob

    Joined:
    Jul 13, 2011
    Messages:
    1
    Thanks Received:
    0
    this is a repeating problem over the last few months and even on latest 4.3.3 OS. Symptoms are that you are offline or in a poor reception area on 3G ( could be wifi too) and drafting up emails ready for when you connect again. They sit in the outbox for Excahnge mail account on the iPad.

    When internet connection comes back some emails just disappear entirely - they disappear from the outbox on the iPad but never arrive and are entirely lost from the iPad, not in outbox, sent items or drafts etc.

    Very severe as you can imagine if drafting long emails on a plane and they disappear when you land ! Anyone else seeing this ? Some forum messages seem to have the same symptoms but no-one seems to be clocking this as a major apple iOS bug ?
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN
    Expand Collapse
    iPad Legend

    Joined:
    Jan 3, 2011
    Messages:
    15,236
    Thanks Received:
    121
    I've certainly not encountered this myself at all. Are you using SMTP with SSL and Port 465 or are you using non-SSL and Port 25?

    Tim
     
  3. OrrieV

    OrrieV
    Expand Collapse
    iPF Noob

    Joined:
    Jul 16, 2011
    Messages:
    2
    Thanks Received:
    0
    This happened to my boss yesterday, trying to help him recover the lost email, any ideas?
     
  4. Tim SPRACKLEN

    Tim SPRACKLEN
    Expand Collapse
    iPad Legend

    Joined:
    Jan 3, 2011
    Messages:
    15,236
    Thanks Received:
    121

    What are his email settings? (No passwords or account names, please)

    Tim
     
  5. OrrieV

    OrrieV
    Expand Collapse
    iPF Noob

    Joined:
    Jul 16, 2011
    Messages:
    2
    Thanks Received:
    0
    Mail settings

    The account is an exchange account that I set up as an IMAP on his iPad. The SMTP settings he had were incorrect because we recently did some upgrades on the server. I added the correct settings and removed the wrong ones but he showed me how he'd moved the mail that wouldn't send into a folder before that, the folder doesn't exist anywhere? I've checked all the IMAP folders but it's nowhere to be found. It took him 2 hrs to write the email so it would be great if I could find it!

    Incorrect SMTP server was glenridge.dyndns.org now correct SMTP is mail.glenridge.org.za
    No SSL using 587

    Any ideas / suggestions greatly appreciated.
     
  6. Davidh6716

    Davidh6716
    Expand Collapse
    iPF Noob

    Joined:
    Jul 21, 2011
    Messages:
    1
    Thanks Received:
    0
    I had the same problem. Short emails no problem. But when I did a two page email it was lost. So what did I do ? I retyped it again. What happened ? IT TOO WAS LOST ! Could not find it anywhere.
     
  7. Rlenius

    Rlenius
    Expand Collapse
    iPF Noob

    Joined:
    Aug 5, 2011
    Messages:
    1
    Thanks Received:
    0
    Problem Fix

    You must set your email service that you use to check emails (not the ipad) but on you laptop or home computer to leave messages on the server. I noticed that once Outlook downloaded my emails it would remove them from my ipad. I went into outlook account setting and went to advance tab, set leave on server.
    Hope this helps.
     
  8. Chardman

    Chardman
    Expand Collapse
    iPF Noob

    Joined:
    Oct 14, 2011
    Messages:
    2
    Thanks Received:
    0
    I've also had this happen to me at least twice on my Outlook account. Especially in airports with poor connectivity. Have had to simply re-type the emails. Wasted time. Love my iPad, but can be exceedingly frustrating when this happens!! Apple, do you have a fix for this in the works? Advice on how to prevent this?
     
  9. Marcwynne

    Marcwynne
    Expand Collapse
    iPF Noob

    Joined:
    Feb 8, 2012
    Messages:
    1
    Thanks Received:
    0
    Exactly the same thing happened to me today. I typed several emails on a flight today whilst in flight mode all of which I clicked send expecting them to send when I got online again, but which completely disappeared...not in outbox, drafts or sent items.

    Can anyone advise if they can be recovered?
     
  10. jeeje3

    jeeje3
    Expand Collapse
    iPF Noob

    Joined:
    Feb 15, 2012
    Messages:
    1
    Thanks Received:
    1
    Any email I now send from my iPad2 seems like it's being sent (from whatever application I am in) but it is never received. No error messages ar anything. This problem started about 1 week ago.
     

Share This Page



Search tags for this page
emails disappearing and not being sent from ipad
,
how can i retrieve lost emails on ipad
,
how to find lost emails on ipad
,
ios email lost after failed send
,
ipad emails missing
,
iphone email never sent
,
iphone sent emails disappear
,
lost email sent from iphone
,

lost emails on ipad

,
recovering email sent in flight mode for ipad