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Mail message says "not downloaded from the server"

Discussion in 'iPad Help' started by Nipi, Jan 12, 2011.

  1. Nipi
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    Nipi iPF Noob

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    All emails come through to the inbox, but some of them say "this message has not been downloaded from the server". It does show who it is from.
    When I go to the emails through the website of my server I can see the full message, there doesn't seem to be anything in common with the ones that don't come through.
    Any ideas?
  2. twerppoet
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    twerppoet iPad Legend

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    This is only a guess, but maybe:

    Do you get a lot of email? If so go to settings and up the number for Show Recent Messages.
  3. Nipi
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    Nipi iPF Noob

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    Thanks, but no.

    I get very few emails at the moment, about 5 a day, so that's not the answer, but thanks for trying.
  4. iPadre
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    iPadre iPF Noob

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    I have this same problem. And at the bottom it then says "this message only partially downloaded", right above a button that says "Download remaining 0 bytes". Mine is a pop server. Neither the server nor my iPad has an extraordinary number of emails on it. This seems to happen intermittently, and if I had to guess it is somewhat more common for longish text messages. It's annoying, as these messages are precisely the ones that I don't have time to read when I'm at my computer, and would only read if they're tucked away on my laptop. Any ideas?
  5. Davefewox
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    Davefewox iPF Novice

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    Same problem did you ever solve it?

    I get the " this message isnonl partially downloaded" slot and it says click here to download the remaining x kb and nothing happens??
  6. Nipi
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    Nipi iPF Noob

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    Sort of solved

    The Apple shop says that they have more trouble with talktalk than any other ISP, specially their emails. So I have solved my own problem by getting another email address and now I never get the problem. When I rang Talktalk they said that they didn't have any knowledge about iPads! So beware, they may be cheap, but they are 'confused'.
  7. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    When you click, does the message 'This message is only partially downloaded' disappear or does it stay on the screen? Sometimes the remaining data that needs to be downloaded may not be immediately apparent in the displayed email - it could, for example, be part of an image which is not on the screen but that you'd need to scroll to be able to see. Does the message seem complete; are there any obviously missing 'parts' - i.e. incomplete images or other information?

    Let us know. I saw the suggestion from the above poster. talk talk is a UK service provider and I think you live in the US but it's a good suggestion. Do you have any other email accounts? Does this problem only affect one of them or do they all behave in the same manner.

    Get back to us and we'll try to sort this out.

    Tim
    Scotland
  8. Davefewox
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    Davefewox iPF Novice

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    the message stays on the screen. it blinks and the little "wheel" that apple uses while a device is "thinking" downloading etc. spins for about 1/2 second as if it is going to download then the message stays the same. oddly it only happens so far with the iClarified newsletter, and not always and not dependent upon how big the message is i don't think. i'm posting question there too. thx.
  9. Georgia boy
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    Georgia boy iPF Novice

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    I can send an email but not receive. I know that when I got this activated the Apple Store told me that my Cable provider don't work well with iPads that if I was to get an email I'd be lucky. They advise me to use something else like open a Gmail account or a Yahoo account also. But, so far I don't use mine for email that much. Mostly I sent out as a test to see if I could send anything. But would be nice if the cable provider worked with iPads also. I might go ahead and add the Yahoo email account that I'm using for emails. Pain to do so?
  10. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Can you let us know your settings - obviously not the account and password - but stuff like IMAP or POP, SSL settings and port numbers? They're found in 'Settings', 'Mail, Contacts, Calendar', 'Account'. Then we'll see what we can do...

    Tim
  11. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Could you resolve the problem by using the iClalified app instead?

    Tim
  12. Davefewox
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    Davefewox iPF Novice

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    Yeah Georgia boy there is no reason you should not be able to take advantage of your email on iPad it's one of my favorite features. Yahoo and gmail both set up automatically for u on iPad but if you habpve a different address that should be doable too....like tim said need more info...who is your cable provider, what city, and what is your email address I'll try to get the settings tim is talking about if u can't find them...again dont send usnur passwords though...
  13. Davefewox
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    Davefewox iPF Novice

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    Hadn't thought of that..will try thx does this forum have an app as well?
  14. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Absolutely there's an iPad Forum app - free of course

    Tim
  15. Georgia boy
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    Georgia boy iPF Novice

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    Don't understand why it says IMAP Account Information at the top before all of your information, I use a pop account. Here is the information:
    Description: Cox
    Incoming Mail Server:

    Host Name: pop.west.cox.net
    SMTP:smtp.west.cox.net
    Primary Server:smtp.west.cox.net On

    Incoming settings

    Use SSL OFF

    IMAP Path Prefix/
    Server Port:143

    Outgoing Mail Server
    Host Name smtp.west.cox.net
    use SSL off

    Server port: 587

    Hope that this helps.

    GB
  16. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    OK - you've solved your own problem. The iPad is trying to use the IMAP protocol and the server is a POP server. You need to change from IMAP to POP. Probably easier to set-up a new account from scratch rather than trying to edit the old one. When you set it up from new you get the option of either POP or IMAP....however, just check to see if your service provider has IMAP because that's a newer protocol and you'll get a lot of advantages from using it on the iPad - like the ability to import your email server folder setup and the ability to search all your emails that are on the server - irrespective of how many there are.

    So that would be my recommendation - see if your email service provider supports IMAP and switch the server to something like IMAP.west.cox.net

    Tim
  17. Georgia boy
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    Georgia boy iPF Novice

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    Well, called the cable company. They're POP3 only, no IMAP. So, will I have to delete my mail account and start all over again? I was checking through here and didn't see any box settings where you could swap the IMAP to POP. Guess that'd be a royal pain to do wouldn't it? So, just hit delete account then do another one? Hmmm, is there a setting when creating an account to tell it pop so that it won't automatically go IMAP?

    GB
  18. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    When I set up a new account I get a choice of either POP or IMAP. I currently have one POP account and one IMAP. I agree, though, I can't see any way to swap from one to the other, so you'll have to set it up from scratch.

    Tim
  19. Davefewox
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    Davefewox iPF Novice

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    Where is the forum app?
  20. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    It's available for free from the iTunes App Store - go to the iPad's App Store app and search for it. Free!!

    Tim

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