Mail hangs when opened attachment

Discussion in 'iPad 2 Forum' started by scor8, Sep 30, 2011.

  1. scor8

    scor8 iPF Noob

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    I received a mail with an excel attachement. I could open the mail. And also the attachement opened, but at a certain moment my view changed to an icon and now it hangs. I can open all other apps but when I open mail, the screen with the icon only appears. I can not change it or return to my mail inbox or other accounts.

    Does anyone know how to fix this?
    As said I can do everything except mail.

    Tnx
    SCOR
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN iPad Legend

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    The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

    Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
    Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

    Tim
    Scotland
     
  3. twerppoet

    twerppoet iPad Legend

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    If it is doing what I think it is, tap once in the center of the screen (but not on a link, button, or icon). You should get a Done button at the top left. Tap that to go back to the normal Mail view.
     
  4. nickJman

    nickJman iPF Noob

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    Thanks for this tip to just tap the file in the middle! That worked easily to tap the file displayed, click Done, then you're back to mail.
     

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