Mail going to inbox

Discussion in 'iPad Air 2 Forum' started by frenchman96, Aug 23, 2015.

  1. frenchman96

    frenchman96
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    Hi There
    Ipad2 incoming mail going to Junk mail.
    Have been told to go to "preferences" to see if a filter has been set up somehow, but I cannot find this area of preferences.

    Would appreciate help.
     
  2. frenchman96

    frenchman96
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    Heading should read mail going to junk mail of course
     
  3. J. A.

    J. A.
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    There are no preferences on an iPad.

    Which kind of account shows this behaviour? (Gmail, Outlook, Yahoo, ...)

    If it's an account which you can access through a browser, login and take a look at it's settings.
     
  4. ardchoille

    ardchoille
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    The person who gave that advice likely thought you were seeking help with email on a Mac rather than an iPad.
     
  5. frenchman96

    frenchman96
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    JA

    I am referring to an iCloud account (my sons) .
    He visited today and we had iPads side by side, and when I sent him mail, it went straight into his junk mail.
     
  6. scifan57

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    Have him go to the website page for his email account to make sure emails from your email address have not been accidentally listed as spam. That could be one cause for emails from you going straight to his junk folder.
     
  7. frenchman96

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    Sorry but don't know what you mean by his mail website, it's on iCloud.
     
  8. twerppoet

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    Make sure he has your email address in his Contact app.. This will preempt iCloud's spam filtering.


    Sent from my iPhone using Tapatalk
     
  9. frenchman96

    frenchman96
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    Hi there

    We have exchanged mail for years, both in each other's contacts.

    I have been told, that somehow (and I know it happens) a box has been ticked sending incoming mail to his junk, I just don't know where to look.

    I teach "basic" computing to dummies, so am reasonably compute my, but stuck on this one
     
  10. J. A.

    J. A.
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    Go to www.icloud.com, using a browser on a computer.
    Login with his iCloud ID and password. There, select "Mail". At the bottom left, you'll find the "Settings" icon. Select it and take a look at the items there. If something has to be changed, you can do it there.

    iCloud is also able to learn which emails are junk and which are not.

    Still in the iCloud account (browser), in Mail, open the Junk folder. Go to an email that was sent to the folder there, but shouldn't be there. At the top right of the message, you should find a "Not Junk" button. Select it. The email will be sent to the Inbox, and all following emails from the same sender won't be sent to the Junk folder automatically.

    Hope that helps.
     
    #10 J. A., Aug 23, 2015
    Last edited: Aug 23, 2015

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