I am not a computer geek..I just really like my iPad until I lost lots of valuable information when all but a few repeat notes vanished about a month ago. I have the first edition or model. I called the store automated phone which refused to give me any over the phone tech help unless I paid $20.00 for it. IM A TELEPHONE CO. Customer service rep. And if the teck help is only worth 20 bucks, it should be free. Don't nickel and dime me. I had been looking into buying a new lap top from apple but have decided to stay with DELl instead because of this.