Losing contacts when adding new

Discussion in 'iPad Help' started by markdayton, Mar 21, 2011.

  1. markdayton

    markdayton
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    Is anyone else experiencing problems with the built in Contacts app? For the second time I searched for a contact, found that I didn't have one for that person, added a new contact, hit save, then all of the contacts I had were gone.
     
  2. twerppoet

    twerppoet
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    Try rebooting. That tends to fix a lot of weird little problems.

    iPad: Turning on/off and resetting

    If that doesn't work, come back for round two and we'll try and figure out what's up. To save time let us know what service you sync with, if any, and whether you can see your contacts there.
     
  3. markdayton

    markdayton
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    Thank you for your help. Rebooting doesn't help, and I thought that was something you only had to do on a PC. The problem is repeatable, and it doesn't matter whether the contacts are local or synced to a server. To replicate:

    1. Search for a contact that is not in your list of contacts.
    2. When the search doesn't find the contact you searched for hit the Add button.
    3. Add the new contact.
    4. Hit done, and the contacts are gone.
     
  4. Tim SPRACKLEN

    Tim SPRACKLEN
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    Wow - that is seriously bizarre! Does this also happen if you 'automatically' add a contact when you're in the iPad's native 'Mail' app - i.e. when you receive an email from someone you don't have in your contacts list - you touch the name of the person from whom you've received the email and you get the two options 'New Contact' or 'Edit Existing'. What happens if you select 'New Contact' - do you get the same behaviour?

    Tim
    Scotland
     
  5. markdayton

    markdayton
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    No, adding the contact from Mail works fine.
     
  6. Tim SPRACKLEN

    Tim SPRACKLEN
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    The mystery deepens! I will go and try a few things on my iPad. I don’t normally add contacts ‘manually’.

    Tim
    Scotland
     
  7. twerppoet

    twerppoet
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    Did you clear the contents of the search field? As long as there is text in there it will limit the displayed adresses to what matches.
     
  8. Tim SPRACKLEN

    Tim SPRACKLEN
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    Ah - yes - twerppoet strikes again - now *I* can get all my contacts to 'disappear' too!!

    Tim
    Scotland
     
  9. markdayton

    markdayton
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    But clearing the search field, after adding the new contact and the contacts 'disappear', does not bring them back, or am I missing something?
     
  10. Tim SPRACKLEN

    Tim SPRACKLEN
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    OK - I'm definitely stumped on this one; I certainly can't reproduce that behaviour.

    So can I try to summarise - let's say in your 'Contacts' app you had 100 contacts. You search for, say, 'Tim' and find he doesn't exist in your list of contacts. You add a new contact for 'Tim', fill in all his details - email, address, phone etc - hit 'Done' and then all the 100 previous contacts that you had there have gone?

    By the way, do you have MobileMe?.... just a thought....is your MobileMe Contacts list empty?

    Tim
    Scotland
     

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