9to5 Mac reports that Apple is currently investing customer complaints regarding Wi-Fi problems with the new iPad. The information comes via a leaked confidential internal AppleCare document, which refers to an â€œIssue/Investigation In Progressâ€. After the Wi-Fi issues that some new iPad users have been experiencing were brought to light the other day, it now seems that Apple has acknowledged the problem, which is affecting some of the new iPads, and which includes connection drops, slow download and upload speeds, and failure to pick up local Wi-Fi networks. The leaked document tells AppleCare employees to make sure that the faulty iPads are suffering from hardware problems and not just experiencing software bugs before replacing them. The report says that the only iPads affected by the issues are the Wi-Fi only versions. The document also refers to AppleCare employees â€œcaptureâ€ing returned iPads that are showing signs of a hardware Wi-Fi problem, so that they can then be returned to Appleâ€™s engineers for further examination. From what Iâ€™ve been reading on the forums here, most people who have had their new iPad replaced have found that the replacement iPadâ€™s Wi-Fi works perfectly, so it looks like Apple just got a bad batch.
Source: Apple investigating new iPad WiFi issues, tells AppleCare to replace affected units | 9to5Mac | Apple Intelligence