Kind of annoyed with Apple...

Discussion in 'iPad General Discussions' started by MoonlitSonata, Jan 23, 2013.

  1. MoonlitSonata

    MoonlitSonata
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    Has anyone else had issues with them being very unhelpful? I'm just trying to answer the security questions that I know i didn't implement and I'm getting the run-around in changing them! Agh!
     
  2. AdmiralAdama

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    Are you having a problem with your iTunes account? Can you be more specific?

    AA

    Sent from my iPhone using iPF
     
  3. MoonlitSonata

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    I'm trying to buy an app, but it's wanting me to answer security questions I never even chose.
     
  4. AdmiralAdama

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    When you go to your iTunes account, under "account management", does it give you password or security question reset options?

    AA

    Sent from my iPad using iPF
     
  5. MoonlitSonata

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    No it doesn't.
     
  6. AdmiralAdama

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    This may help. Go here:

    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

    Click on the “Manage your Account" and log-in. Select "Password and Security". Click “Send reset security info email to (your email).”
    If it works the way it's supposed to, Apple should send you an email telling you how to reset your Apple ID security questions and answers.

    Let us know what happens.

    AA

    Sent from my iPad using iPF
     
  7. MoonlitSonata

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    I did that yesterday to no avail :( i only get asked those infernal security questions.
     
    #7 MoonlitSonata, Jan 23, 2013
    Last edited: Jan 23, 2013
  8. Roy Rob

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    I don't know where you are based. This is the Apple Canada site for managing your account....

    http://store.apple.com/ca/account/home

    However, I just tried it and they wanted me to answer the pre-set questions so it won't help you.

    Edit: At first the link AA sent did not load for me, which is why I sent this other one, however I just tried AA's link again and could change my pass word without answering pre-set questions.
     
    #8 Roy Rob, Jan 23, 2013
    Last edited: Jan 23, 2013
  9. MoonlitSonata

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    I don't want to change my password. I want to purchase apps, but I can because of the security questions I don't have the answers to.
     
  10. twerppoet

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    I'm not sure from your post. Did you contact Apple directly and get the run around?

    I know there was an issue with sometime last year with their reset password (and security questions). Someone managed to use a combination of different companies (including Apples) procedures to commit identity theft (or something similar).

    Apple's been a bit skittish since.

    Unfortunately, once the serves have decided you need to answer the security questions, they get really insistent on the issue. In my experience, the security question issue could only be solved/answered from my computer. Every attempt to answer the questions on the iPad, when prompted, failed. Instead I had to go to my account in iTunes on the computer, or access my account via the Apple support site. I forget which worked.

    At any rate, keep pushing the iTunes support buttons. Politely, but firmly, insist on a resolution. They have every reason to solve this. After all, how else are they going to get your money?
     

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