Kind of annoyed with Apple...

Discussion in 'iPad General Discussions' started by MoonlitSonata, Jan 23, 2013.

  1. MoonlitSonata
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    MoonlitSonata Super Moderator Staff Member

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    Has anyone else had issues with them being very unhelpful? I'm just trying to answer the security questions that I know i didn't implement and I'm getting the run-around in changing them! Agh!
  2. AdmiralAdama
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    AdmiralAdama Super Moderator Staff Member

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    Are you having a problem with your iTunes account? Can you be more specific?

    AA

    Sent from my iPhone using iPF
  3. MoonlitSonata
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    I'm trying to buy an app, but it's wanting me to answer security questions I never even chose.
  4. AdmiralAdama
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    When you go to your iTunes account, under "account management", does it give you password or security question reset options?

    AA

    Sent from my iPad using iPF
  5. MoonlitSonata
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    No it doesn't.
  6. AdmiralAdama
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    This may help. Go here:

    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

    Click on the “Manage your Account" and log-in. Select "Password and Security". Click “Send reset security info email to (your email).”
    If it works the way it's supposed to, Apple should send you an email telling you how to reset your Apple ID security questions and answers.

    Let us know what happens.

    AA

    Sent from my iPad using iPF
  7. MoonlitSonata
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    MoonlitSonata Super Moderator Staff Member

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    I did that yesterday to no avail :( i only get asked those infernal security questions.
    Last edited: Jan 23, 2013
  8. Roy Rob
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    Roy Rob iPad Addict

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    I don't know where you are based. This is the Apple Canada site for managing your account....

    http://store.apple.com/ca/account/home

    However, I just tried it and they wanted me to answer the pre-set questions so it won't help you.

    Edit: At first the link AA sent did not load for me, which is why I sent this other one, however I just tried AA's link again and could change my pass word without answering pre-set questions.
    Last edited: Jan 23, 2013
  9. MoonlitSonata
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    I don't want to change my password. I want to purchase apps, but I can because of the security questions I don't have the answers to.
  10. twerppoet
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    twerppoet iPad Legend

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    I'm not sure from your post. Did you contact Apple directly and get the run around?

    I know there was an issue with sometime last year with their reset password (and security questions). Someone managed to use a combination of different companies (including Apples) procedures to commit identity theft (or something similar).

    Apple's been a bit skittish since.

    Unfortunately, once the serves have decided you need to answer the security questions, they get really insistent on the issue. In my experience, the security question issue could only be solved/answered from my computer. Every attempt to answer the questions on the iPad, when prompted, failed. Instead I had to go to my account in iTunes on the computer, or access my account via the Apple support site. I forget which worked.

    At any rate, keep pushing the iTunes support buttons. Politely, but firmly, insist on a resolution. They have every reason to solve this. After all, how else are they going to get your money?
  11. twerppoet
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  12. MoonlitSonata
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    I wish that Apple hadn't been so paranoid as to give me security questions I can't answer.
  13. twerppoet
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    twerppoet iPad Legend

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    A recommendation.

    When you finally do have answers for your security questions, put them in a secure password app, just like you would for a password. It can be a very long time before you need those answers, and what seems obvious now might not be so obvious two or three years down the road.

    Good luck getting it straightened out.
  14. Rperez414
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    Rperez414 iPad Fan

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    It seems hard to believe that Apple setup your security questions without your permission. I've never seen or heard of that happening but I'm a relative newcomer to Apple.

    I could totally believe you just forgot doing it.
  15. MoonlitSonata
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    I don't recall doing it at all. Plus, one of the questions isn't even relevant to me as I don't have a car.
  16. AdmiralAdama
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    Just found this "how to" video. The walk through makes it look like you can change your security questions without answering the questions on file,

    Worth a try if you haven't attempted this already.



    AA

    Sent from my iPad using iPF
    Last edited by a moderator: Jun 23, 2014
  17. MoonlitSonata
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    I don't get the "reset your security information" option. :(
  18. AdmiralAdama
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    Are you doing this via your iPad or a desk top / lap top?

    AA

    Sent from my iPad using iPF
  19. MoonlitSonata
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    I've tried both ways. Neither result in that option.
  20. MoonlitSonata
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    Got it sorted!

    From: https://discussions.apple.com/docs/DOC-4551

    Another user had success doing the following:

    I got some help from an apple assistant on the phone. It is kind of round about way to get in.

    Here is what he said to do and it is working for me...

    a. on the device that is asking you for the security questions go to "settings", > "store" >
    tap the Apple ID and choose view"Apple ID" and sign in.
    b. Tap on payment information and add a credit/debit card of your preference then select
    "done", in the upper right corner
    c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
    Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
    should be asked to verify your security code for the credit /debit card and NOT the
    security questions.
    d. At this time you can remove the card by going back in to edit the payment info and
    selecting "none" as the card type then saving the changes by selecting "done". You
    should now be able to use your iTunes store credit without answering the security
    questions.

    Worked a charm! :)
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